Are Assistant Dogs Allowed At The Theme Park?

Yes, trained assistance dogs are welcome within the park. For the safety of our guests and animals, assistance dogs are not permitted on rides or attractions and must remain with another member of the party whilst the handler is riding.
Access to some animal areas may be restricted. Guests visiting with an assistance dog must speak to a member of the Animal Team upon arrival and read and agree to our Assistance Dog Policy.
If you have any questions prior to your visit, please contact [email protected].

Related FAQs

Yes. The majority of our pathways are flat and tarmacked, making them suitable for wheelchair users. Our indoor attractions, facilities and most areas of the park are accessible.
Some rides may have specific accessibility requirements or require guests to transfer from their wheelchair. Please speak to a member of the team on the day of your visit for ride-specific information. Manual and motorised wheelchairs must be operated safely and considerately at all times.

Yes. We have a limited number of manual wheelchairs available to hire each day, subject to availability. A refundable £20 deposit is required. To reserve a wheelchair before your visit, please contact Guest Services at [email protected].

Yes. Our First Aid Centre, located next to Jungle Journey, is wheelchair accessible and has a ramped entrance for easy access.

Yes. All of our accessible toilets require a RADAR key for access. Accessible toilets are located in Admissions Plaza, opposite Adventure Zone, and next to Izzy Wizzy Let's Get Dizzy.

For a Ride Assist Pass, we need to see a valid Nimbus Access Card with one of the following symbols: 

  • Urgent Toilet Needs 

  • Difficulty Standing 

  • Queue Symbol 

  • Difficulty with Crowds symbol 

More Details

We aim to make our rides and attractions accessible to as many guests as possible. Accessibility requirements vary between attractions, and some rides may not be suitable for all guests due to health, safety or operational requirements.
For detailed information on each ride and attraction, please visit our Accessibility page, which includes individual accessibility information for every ride and attraction.

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