Terms and conditions

We allow entry to those visitors who are willing to comply with the Park regulations set out below. We are sure that you will wish to assist Crealy Theme Park & Resort  in ensuring the Park and facilities remain a safe place in which to enjoy a fun and exciting experience. Whilst inside the Park all visitors must comply with any instructions given to them by any Crealy Theme Park & Resort team member.

All persons entering the Park must pay for admission or hold a valid admission ticket. If re-entry into the Park is required, you must obtain an appropriate hand stamp, before exiting the Park which must be shown at the time of re-entry to gain access to the Park.

Crealy Theme Park & Resort may choose to carry out random bag checks at the point of admission and confiscate any of the following items.

• Alcohol
• Illegal substances
• Knives or any other item deemed to be dangerous.

Any person found to be in the possession of an article deemed to be offensive or dangerous would be immediately escorted from the Park without the right to refund and be open to prosecution. 

Other prohibited items include footballs, scooters, bikes, roller-skates etc.

• To get the best price - all tickets must be purchased online before 10am of the day of visit. The time of the Theme Park opening the ticket price will increase £5 per person. 
• Guests must wear appropriate clothing (including a top and shoes) at all times whilst at the Attraction. If guests are wearing clothing that is indecent or likely to cause offence in any way, they will be refused entry or removed from the Attraction without a refund.  Certain items of clothing may not be permitted on some rides for health and safety reasons.
• Admission tickets are non-exchangeable, non-refundable, and void if altered. Admission tickets will only be exchanged or refunded at Crealy Theme Park & Resort's discretion.
• Due to the terms of our zoo license, dogs and other animals cannot be admitted to the Theme Park. You will be asked to provide documentation of registration for the service dog. They must be wearing a labelled vest at all times (service dogs in training are not permitted on the park).
• The consumption of alcohol is permitted only in authorised places within the Park. Accordingly, alcohol may not be taken into the Park.
• Crealy Theme Park & Resort is a non-smoking/vaping park. There is one designated smoking area on the park, next to Twister rollercoaster where smoking / Vaping is allowed. Smoking or Vaping is not permitted in any other outdoor spaces including ride queue-lines. The policy above also applies to all e-cigarettes.
• Guests who appear to be under the influence of alcohol may be refused admission to the Park or escorted from the Park without right to refund.
• The use of illegal substances is strictly prohibited, and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Park without right to a refund.
• Crealy will endeavour to ensure that as many rides and attractions as possible are available for use by guests. Crealy Theme Park & Resort reserve the right, without prior notice and without refund or compensation to close and/or chance the programme of rides and attractions and/or the Park's operation hours. All rides, attractions, amusements, transport systems and other facilities must only be used in accordance with the operator's instructions.
• Climbing or standing upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or buildings is strictly prohibited. Crealy Theme Park & Resort reserves the right to prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics, or buildings and to initiate legal proceedings if appropriate.
• No vehicles are permitted to remain in the Park outside the Park's normal operating hours without the prior express permission of the security duty manager, who retains absolute discretion as to whether such permission is granted.
• From time-to-time Crealy Theme Park & Resort or other authorised parties carry out photography and/or video recording at the Park, which may feature visitors. By entering the Park, you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you. If you do not wish to be photographed or filmed please contact the Ticket Office upon arrival that will be able to advise you further.
• Vehicles are parked at owner's risk. Crealy Theme Park & Resort do not take any responsibility for damage caused to any vehicle using the car park. You park at your own risk; we do not guarantee the security of your vehicle and/or its contents.
• Height, age, and weight restrictions apply to many of the attractions. 
• You may be subject to random bag searches on your way in to the Theme Park.

Crealy Theme Park & Resort reserves the right to refuse entry to the Park if the daily capacity for visitors at the Park is reached and/or exceeded.

Children under the age of 16 years will not be permitted admission to Crealy Theme Park & Resort unless accompanied by an adult aged 18 years or over. Any child whilst in the Park must remain under the control or supervision of an adult at all times.

Crealy Theme Park & Resort operates a ZERO tolerance policy when it comes inappropriate, undesirable, unacceptable behaviour and reserves the right to refuse admission to the Park, ban future entry into the Park, or remove from the Park without right to refund.

Crealy Theme Park & Resort have the right to refuse entry of adult groups into the Theme Park, please note this does not include all adult groups who are accompanied by an enabler or carer with the appropriate documentation (this information can be found on our accessibility page).

Crealy Theme Park & Resort offers family-based experiences which attract children and young people. We are committed to creating an environment which ensures all children can enjoy themselves in a safe and secure environment that prevents children being at risk from any form of harm or abuse. 

Crealy Theme Park & Resort is predominately an outdoor attraction. Some rides and attractions can be affected by the weather and may close during extreme weather conditions such as high winds or rain.

During periods of rain some rides may be suspended including:

• The Twister rollercoaster
• The Vortex water coasters
• The Jolly Roger pirate boat
• Junior Driving school
• Crealy Grand Prix
• Dino Jeeps 

The following rides and attractions will close during periods of high winds:

• The Twister rollercoaster
• The Flying Machine
• The Flying Dutchman
• Maximus rollercoaster

The following rides and attractions will close during periods thunder & lightning

Due to industry standard health & safety operating procedures, the following rides will close in the presence of thunder and lightning. These rides will usually re-open after a successful 20 minute ‘clear’ period. The safety of our guests is our number one priority – please be assured that we are constantly monitoring weather conditions and will reopen rides when it is safe to do so.

• The Vortex Water coaster
• Maximus the Rollercoaster
• The Twister Rollercoaster
• The Flying Machine
• The Tidal Wave log flume
• The Flying Dutchman

• OAP’s
• Blue Light Card Holders
• Armed forces
  

• OAP’s: drivers licence; pass port; OAP bus pass
• Police/Fire/NHS workers ect: Blue Light card (work ID along photographic ID; payslip stating they work for one of the services)
• Armed forces: armed forces ID; Defence Service discount card
• Please note that a Blue Light Card allows the person with the card and one other person a concession ticket. All other concessions are just for that person.'

Here at Crealy Theme Park & Resort we understand that some guests will not be able to access the Park without the assistance of an Essential Companion. We are pleased to be able to offer 25% off Essential Companion tickets for those guests. Please note – In order to qualify for this ticket, the Essential Companion cannot be the parent/guardian of the individual.

To obtain an Essential Companion ticket, you’ll be required to provide a valid Access Card or Crealy Digital Access Pass number on the gate. Please visit the Ticket Office on the day of your visit. 

• Access Card with the +1/+2 symbol (for the guest requiring support)
• Digital Access Pass with the +1/+2 symbol (for the guest requiring support) 

• Please examine your ticket immediately upon receipt as mistakes cannot be rectified on the day of admission.
• Ticket should be presented at the ticket office to gain entry to the Park.
• Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
• Some rides have height, age and health restrictions for safety reasons. See website for details.Visitors are reminded that for technical, operational, weather or for any other reasons, any attraction, ride or facility may be altered, closed, removed or be otherwise unavailable at any time without prior notice.
• Limited opening times of some attractions & rides will operate during certain periods of the year.
• Photo copied tickets will not be accepted
• This ticket is not for resale and is non-refundable, has NO cash value.
• Ticket amendments will occur at a cost of £3 per ticket plus any difference in price if necessary
• All normal terms and conditions of entry to Crealy Theme Park & Resort apply. Please refer to our website for our full Terms and Conditions.

Crealy Theme Park & Resort is a non-smoking park. There is one designated smoking area on the park. This is located near Twister, opposite Meerkat Manor, this is the only area where smoking / Vaping is allowed. Smoking or Vaping is not permitted in any other outdoor spaces including ride queue-lines. The policy above also applies to all e-cigarettes. 

• A Crealy Theme Park & Resort Gift Card can be redeemed for full or part payment against Theme Park entry, annual passes, and purchases at all the Resort’s food and retail outlets.
• Gift Cards will be treated as cash – lost, stolen or damaged cards cannot be replaced.
• A Gift Card cannot be exchanged for cash and no change or refunds will be given.
• Gift Cards will expire 12 months after the date of purchase – any remaining balances will not be refunded.
• Provided a Gift Card has not expired any remaining balances can be used against future purchases.
• The balance (£) remaining on any Gift Card can be checked at any time either by:
• Presenting the Gift Card at the main Ticket Office. The Gift Card will be scanned and receipt showing the remaining balances and expiry date will be returned to the card holder. Or by calling our Call centre with the Gift Card number.
• Only original Gift Cards will be accepted On-Park. No paper copies or digital images presented on a mobile device will be accepted under any circumstances.
• Crealy Gift cards can be purchased either over the telephone or whilst at the park.
• The management reserve the right to withdraw the Crealy Theme Park & Resort gift card service without any prior notice.
• Sales of Crealy Theme Park & Resort Gift Cards are made, managed, and fulfilled by Crealy Theme Park & Resort - a trading name of Maximum Fun LTD. Sidmouth Road, Clyst St Mary, Devon, EX5 1DR.
• Crealy Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card.
• Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately.
• The re-sale of Gift Cards sold via this website is strictly prohibited.
• Crealy Gift Cards cannot be used against any online purchases and are only usable at Crealy Theme Park & Resort Facilities.

• Maximum 2 people (this includes supervising adults) 
• Minimum child age is 6 years old. 
• Children under 16 must have a supervising adult 
• Please arrive 10 mins prior to the experience. 
• Any medical, behavioural, allergies, mobility or other conditions that may affect your time during the experience need to be declared in advance. Whilst every effort will be made to accommodate these this may not always be possible 
• Pregnant women, nursing mothers and severely immunocompromised people will be unable to take part in the experience 
• The cost of the experience only covers the participants, any additional family or friends are welcome to watch from outside the enclosure but will not be able to participate in the experience 
• PPE such as gloves, masks, hand sanitiser will be provided as and when necessary 
• Instructions from our keepers must be followed at all times. Failure to follow instructions, endangering yourself or others or compromising animal welfare will result in the experience being terminated with immediate effect 
• Whilst we aim to provide you a range of animals to work with during your experience we cannot guarantee you will be able to work with a particular animal or species on the day 
• Please do not try to touch or hold any of our animals, unless you have been given permission by a keeper 
• Never enter an animal enclosure without permission, or any other non public areas unless you are with a keeper 
• No food or drink to be consumed during the experience  
• We reserve the right to cancel the experience in the event of extreme weather or animal health/welfare reasons. An alternative date or refund will be offered in this instance 
• Experience will start promptly at your given time. Missed experiences will be non refundable 

Please note, queue jumping is not accepted on the Theme Park. People who do so may be asked to leave the Theme Park immediately. 

• Any Lost Property will be held for 48 hours and will be disposed of unless claimed
• If you have claimed some Lost Property, we will hold this for 1 month for you to collect. After this time frame, it will be disposed
• To contact us regarding Lost Property, please email [email protected] directly

At Crealy, we are committed to providing an inclusive experience for every guest. To ensure our visitors with additional access requirements are fully supported, we offer a complimentary carer ticket for any guest requiring professional assistance during their visit.

Carers tickets should be obtained via email before visiting at least 72 hours in advance. To qualify, care providers must present evidence of their professional role upon arrival:

Accepted documentation includes:

• A valid Care Plan for the guest.
• Official confirmation of employment (such as a staff ID or letter from a care agency).

To obtain a Carer Ticket, please email [email protected] 

Crealy Theme Park & Resort reserves the right to amend or withdraw this offer at any time without prior notice.

• Get free entry for 1 guest for every 1 Annual Pass Holder (excluding Mini and Pre-School passes). 
• Your Annual Pass must be valid and in date to qualify for this offer. 
• Offer available for visits on Sundays in September only. 
• Offer available on the gate only, on the day head to the Annual Pass Hub with your Annual Pass and your friend will be issued with a FREE ticket. 
• Not to be used in conjunction with any other offer.
• ONE FREE ticket per Annual Pass Holder. 
• We reserve the right to remove or change this offer at anytime. 
• Normal Theme Park and Annual Pass T&C's apply.

• Each Fast Track pass permits one person only.
• The Ride Access Pass Fast Track Upgrade costs £25 per person and is only valid on the date of purchase/selected visit date
  
  
• The card provides ONE Fast Track access to each of the following rides:
  Pirate’s Plummet
  Rotor
  Maximus
  Twister
  Tidal Wave
  Any one ride of your choice
  
  
• Aqua Blasters and Vortex is excluded from the Fast Track scheme
  
  
• Fast Track access is subject to normal ride restrictions and operational availability
  
  
• Rides may temporarily close or become unavailable due to weather conditions, operational requirements, or other circumstances beyond our control
  
  
• The Fast Track card must be presented to a team member when accessing each ride
  
  
• Lost cards cannot be replaced
• Each named ride may be accessed once using Fast Track. The sixth Fast Track entry may be used on one eligible ride of the guest's choice
  
  
• The pass is non-transferable and may only be used by the guest it has been issued to
  
  
• The Fast Track Upgrade does not replace or alter the guest's Ride Access Pass eligibility or the conditions associated with Crealy's accessibility scheme
  
  
• Guests must meet all applicable height, age, health and safety requirements for their chosen attractions. Possession of a Fast Track Upgrade does not guarantee eligibility to ride
  
  
• Fast Track provides access via the designated Fast Track or alternative entrance. It does not guarantee immediate boarding, and a short wait may still be required
  
  
• Rides and attractions are subject to availability. Attractions may close or operate with reduced availability due to weather, technical, operational or safety reasons
  
  
• If a selected attraction is unavailable, Crealy Theme Park may, at its discretion and subject to operational availability, allow an alternative eligible attraction to be selected
  
  
• The pass has no cash value, cannot be resold and is non-refundable once issued or used, except where required by law
  
  
• Lost or damaged passes may not be replaced. Guests should keep their pass secure throughout their visit
  
  
• Fast Track access remains subject to instructions from Crealy team members and all individual ride operating procedures
  
  
• Misuse, attempted transfer, duplication or fraudulent use of the pass may result in the pass being withdrawn without refund
  
  
• All standard Crealy Theme Park & Resort Terms & Conditions and Park rules continue to apply
  
  
• Crealy reserves the right to amend the operation of the Fast Track scheme where necessary for safety or operational reasons

Please observe the 5mph speed limit. We value your cooperation in keeping the noise down between 10pm & 7am. If we find guests breaking these rules, we will ask you to leave the Resort immediately and no refund will be given. Smoking is not permitted in any of our Glamping units or Lodges or inside any of our buildings on the Resort. If we find you have been smoking within the listed areas, then a cleaning fee of £50.00 will be charged to you. Unlicensed motorised vehicles e.g., quads or micro scooters are not permitted. No lorries, commercial vehicles or converted vehicles are allowed onto our park without prior arrangement. The launching of Chinese lanterns or fireworks is strictly prohibited. Fires are not permissible however our guests are welcome to enjoy barbecues provided they are raised off the grass and are suitably sited and attended so they are not a hazard to other guests. Parents/Guardians will be always responsible for their children. Young children must be always accompanied to the toilet/shower facilities. Children must not play in or around the toilet/shower facilities. Please notify our reception immediately when calling out any emergency services. Crealy are not held responsible for inclement weather and for personal items/equipment that maybe damaged because of this. Crealy also reserves the right to cancel any holiday due to inclement weather and should you terminate your holiday because of this then no refund will be given. Crealy does not accept any liability whatsoever for loss, damage, accident or injury to persons, property or personal belongings however caused during your stay. Please note, no inflatable swimming pools are allowed. If you breach the booking conditions, we reserve the right to terminate your booking and/or issue a financial penalty

• You must be over the age of 18 years.
• You will be a member occupying our accommodation or pitch.
• For the safety and enjoyment of everyone, individuals under the age of 18 must be accompanied by an adult.
• You are not an all adult booking.
• You agree to our accommodation rental agreement.
• There will be a £30 admin fee for any amendments to existing bookings. This payment will be added at the time of the amendment.
• Any amendment to a booking must be actioned before 14 days of arrival otherwise there will be loss of deposit if amendments are made outside this.
• If you breach the booking conditions, we reserve the right to terminate your booking and/or issue a financial penalty.

• A non-refundable deposit is required at the time of booking to confirm and reserve your holiday.
• Your remaining balance is due 56 days prior to your arrival date. 
• It is your responsibility to contact us to arrange payment for the balance of your holiday.
• If your balance is not paid within the 56 days of your arrival date, then we reserve the right to cancel your holiday without warning and your deposit will be held by us.
• All bookings are non-transferable.
• We are a family resort; we do not accept all adult bookings.
• All booking amendments must be made 14 days prior to your arrival date.
• Any amendment to a booking must be actioned before 14 days of arrival otherwise there will be loss of deposit if amendments are made outside this. Minimum of 2-night stay is applicable on all Lodges and Glamping accommodation with a maximum stay of 7 nights.
• Minimum of 2 nights stay is applicable on Camping and Touring stays with a maximum of 7 nights.
  Access to Crealy Theme Park & Resort is charged per person at the time of booking (this excludes our Stay and Play offer).
• Unlimited Theme Park tickets are valid for maximum of 7 nights (stays longer will require tickets to be repurchased).
• Theme Park opening times may vary during the year, please check our theme park opening times to avoid disappointment.
• For persons under 92cm in height, entry is free into our Theme Park.
• Please note we can only accept 1 tent/caravan or motor home per pitch. There must be a 6metre (20 foot) gap left in between for Fire & Safety reasons.
• If you breach the booking conditions, we reserve the right to terminate your booking and/or issue a financial penalty.

While you're here, our Resort comes with an exciting calendar of evening entertainment during the Devon school holidays, so you can carry the fun on into the night! Evening entertainment includes Bonkers Bingo, Quizzes, themed game nights plus a whole lot more, as well as heading to the Theme Park (selected dates only). Themed entertainment is also offered on selected weekend breaks throughout the year. Please note evening entertainment can be subject to change from what's advertised.

Enjoy discounts up to 50% on Camping & Touring / Glamping bookings - just share your full name and Annual Pass number at the time of booking. Please call 01395 234888 to book now!

• Discounted breaks for annual pass holders cannot be combined or used in conjunction with any other offers
• The annual pass must be valid at time of booking, and valid for dates of stay.

When booking you will be allocated a pitch automatically, while we cannot guarantee specific pitches we are dedicated to fulfilling requests where possible. Please note to select a specific pitch there will be a £30 fee.

Any amendment to a booking must be actioned before 14 days of arrival otherwise there will be loss of deposit if amendments are made outside this. Any amendment to a booking will incur a £30 fee.

Check-in for all Lodges, Glamping and Haven Caravans is from 4:30pm on the day of arrival.

Check-in for Camping & Touring pitches is available from 12:00pm on the day of arrival.

Early check-in is available for an extra fee. Please contact our team if you would like to add this to your booking.

Check-out for all Camping & Touring pitches, Lodges, Glamping and Haven Caravans is by 10:00am on the day of departure.

If you require a little extra time on your departure day, a late departure option may be available. Please speak to a member of our team during your stay to discuss availability and any applicable charges.

We trust our guests to maintain clean, tidy accommodations, leaving them just as they found them. We ask that you behave in a way which does not break any law and not to use the accommodation for any illegal or commercial purpose. The lead name on the booking is responsible for all guests staying at the accommodation and the things they do. You are responsible for and agree to reimburse to Crealy Resort and us all costs incurred because of any breakage or damage in or to the accommodation which is caused by you or any members of your party or any other persons invited into the accommodation by you. Crealy Meadows can ask for an extra payment from you to cover any such costs. Open fires are not permissible however our guests are welcome to enjoy barbecues excluding disposable provided they are raised off the grass and are suitably sited and attended so they are not a hazard to other guests. No generators are permitted on site due to fire risk and disruption to other guests.

Cancellation & Changes

We understand that things don't always go to plan, and we're here to help wherever we can with any cancellations, changes, or amendments to your booking (please note that any amendments or changes occur a charge of £30).

• If you cancel your holiday 56 days or less before your arrival date, no refund will be given.
• If you cancel your holiday more than 56 days before your arrival date, your deposit will be non-refundable.
• Any changes or amendments made to your booking within 56 days of your arrival date will not be eligible for a refund. If the value of your booking is reduced as a result of an amendment made within this period, no refund will be issued for the difference.

We reserve the right to cancel your holiday if we consider that your conduct, or the conduct of any member of your party, is likely to pose a danger to, or impair the safety, comfort or enjoyment of, our other guests or team members, or if you fail to comply with any of the terms and conditions of your booking. Should we cancel your booking for either of these reasons, no refund will be given.

If We Need to Cancel Your Holiday

Should we need to cancel your booking for any reason other than those outlined above, we will offer you either:

• A full refund; or
• A substitute holiday, where available.

If the substitute holiday is of a lower value than your original booking, we will refund the difference. If the substitute holiday is of a higher value, we reserve the right to charge the difference in price.

We may also cancel your booking due to unforeseen circumstances beyond our reasonable control, as permitted by law. In addition, if we receive insufficient bookings for the Resort, we reserve the right to cancel your holiday, provided we give you at least 7 days' notice before your arrival date.

Our Commitment to You

Your holiday experience matters to us. If any issues arise during your stay, our trained team will do everything possible to resolve them. We encourage you to let us know about any concerns while you are with us, giving us the opportunity to put things right and ensure you have the best possible experience.

Dogs are allowed in our Meadow View Plus Lodges,  Devon Glampers and Havens only. Please note that we do not allow pets in any of our other accommodation unless the pet is a fully trained support or assistance dog. If a dog is found to be staying in your accommodation, you will be fined by Crealy Theme Park & Resort. All Support or Assistance dogs must always wear their recognisable jacket the relevant paperwork must be provided upon check in. Dogs cannot be taken into any public places including washrooms, the shop, clubhouse, or Theme Park. Dogs that continually bark and/or cause a nuisance may be asked to leave the park without any refund. The Resort provides a dog walk area with suitable waste bins. Dog owners should not allow their dogs to foul public areas of the park and ensure that they always clean up after their dogs. The kennel service is free; however, a £20 cash refundable deposit is required for a padlock and key which secures the kennel. Dog owners will be required to clean out the kennel after use.

Book before you leave up to 20% off

·    Discount is based on the brochure tariff.
·    20% off valid on Camping, Caravans Glamping breaks only (Excludes Stay & Play)
·    10% off valid on Lodge breaks only.
·    Valid only if you book before, on the day of your departure or 14 days after your departure.
·    Valid on NEW bookings only.
·    Not to be used in conjunction with any other offer.
·    Bookings are non-changeable & non-refundable.
·    We reserve to change our brochure tariff at any time.
·    A minimum of 2 nights must be booked to receive this discount.
·    The management reserve the right to remove this offer at any time.
·    A unique discount code will be sent to you to claim your discount.

We know your holiday time is precious, so we want to make sure your experience with us is a great one. We’re only human and sometimes mistakes happen, so if things do go wrong, we’re going to do everything we can to resolve your problem quickly.

EMERGENCY ISSUES In the event that you experience any of the following during your holiday:

· Loss of electricity, gas or water

· Major water leak Unfortunately, problems of these caused by external supplies or regional outages are out of our control and therefore won’t be subject to our refund policy. However, we will work with our service providers to make sure your services are restored as soon as possible.

WE PROMISE: To fix it within 1 hour between the hours of 8.00am and 6.00pm 

ESSENTIAL ISSUES If you arrive at your accommodation and you experience any of the following problems:

· Cleanliness issues with the inventory (such as crockery and cutlery) carpets, upholstery or bathroom, kitchen, bedroom or living areas

· Problems with the boiler, cooker, toilet, TV, heating, shower or hot tub

· If you require replacement bed linen, pillows or duvets

WE PROMISE: To fix within 3 hours between the hours of 8.00am and 6.00pm

If we’re not able to rectify an emergency issue within the time promised, we will reimburse £100 from the cost of your holiday. We hope this will show you how sorry we are your inconvenience. We promise to do the same with any essential issues but with a reimbursement of £50.

If we still can’t resolve your issue within a reasonable time frame then we will do our very best to move you to alternative accommodation. We really hope you enjoy your holiday experience but if you need help with anything at all, please call into Reception.

• Please note, any short break offers are non-transferable between dates
• Short break offers are valid on new bookings only 
• Crealy Theme Park & Resort reserve the right to remove an offer at any given time 
• Offers can not be used in conjunction with each other 

All prices are subject to change at any time without prior notice, at the sole discretion of the Company. Any price changes will not affect orders that have already been accepted and confirmed by Crealy Theme Park & Resort. 

Complimentary Wi-Fi is available throughout Crealy Resort for all guests. While we aim to provide a reliable service, Wi-Fi performance may vary depending on your location within the resort, local network conditions, weather, and the number of guests connected at any given time.

Due to the location of the resort and fluctuations in network demand, there may occasionally be temporary interruptions, slower speeds, or brief periods where the service is unavailable. We appreciate your understanding.

Camping & Touring £2.50 per night

Glamping £3.50 per night

Lodges £5.50 Per Night

REFUND GUARANTEE

We know how much you look forward to your holiday at Crealy, and we want to ensure you feel reassured in case of any unexpected events. Our Refund Guarantee Plan is here to give you peace of mind, covering your holiday home or pitch booking.

WHAT'S INCLUDED

Our Refund Guarantee is available for just £2.50 per night for touring/camping pitches, £3.50 per night for glamping stays, and £5.50 per night for lodges. This cover must be selected and paid for along with your deposit at the time of booking.

HOW IT WORKS

If you need to cancel, simply provide supporting documentation, such as a doctor’s note, death certificate, employer’s letter, or court notification. Please note that any costs associated with obtaining this documentation will be your responsibility. Our Refund Guarantee takes effect as soon as the required documentation is received, and purchasing this plan does not affect your statutory rights.

OUR COMMITMENT TO YOU

If circumstances mean you need to cancel your holiday at Crealy due to illness, jury service, redundancy, or the passing of a guest listed on the booking, we’ll promptly issue a refund, as detailed in the table below.

REFUND TERMS

• Day of Arrival / Within 24 Hours of Arrival: No refund will be issued.
• 24–48 Hours Before Arrival: 30% refund, with a 70% cancellation fee. A £50 Refund Guarantee charge will be deducted from the refund.
• 48–72 Hours Before Arrival: 50% refund, with a 50% cancellation fee. A £50 Refund Guarantee charge will be deducted from the refund.
• From Booking Up to 1 Week Before Arrival: 100% refund, less a £50 Refund Guarantee charge.

Charging electric vehicles is strictly prohibited on camping pitches and at all accommodation units. Any guest found charging an electric vehicle in these locations will be considered to be in breach of our booking terms and conditions.

Dedicated electric vehicle charging points are available in the disabled car park at the Theme Park for guests who require them.

Click here for full Annual Pass T&C's