Accessibility Ticketing

We offer free or reduced price tickets for guests who need an Essential Companion or registered carer to support them during their visit.

We work with Nimbus Disability, the organisation behind the Access Card scheme, to assess and manage applications for Essential Companion tickets.

Essential Companion Ticket - 25% OFF

Guests with a disability needing support during their visit, can receive an Essential Companion ticket for an accompanying adult (aged 18+) Essential Companion tickets are subject to 25% off the online ticket price.

To qualify, the guest requiring support must have one of the following:

  • A physical Access Card with a +1 or +2 symbol.

  • A Crealy Digital Access Pass with a +1 or +2 symbol. 

How to claim your Essential Companion ticket:

  1. On the day of your visit, go to the main Ticket Office.

  2. Show the guest’s valid Access Card or Crealy Digital Access Pass

  3. The companion discount will then be applied to the companion ticket.

We recommend all other tickets are purchased online to save up to £5pp.

Registered Carer Ticket - FREE

Please email [email protected] at least 72 hours before your visit.

You will need to provide the following proof that you are a professional carer:

  • Employer ID or official confirmation of employment

  • A letter from your care agency or employer

You will also need to provide proof that the guest requires additional support, either:

  • A valid care plan for the guest stating 1:1 support

  • A Nimbus Access Card showing a +1 or +2 symbol

Once we have received and checked your documents, we will arrange your complimentary Carer’s Ticket.

We recommend purchasing all other tickets online to save up to £5 per person.