Ride Assist Pass Scheme

We offer free Ride Assist Passes for guests who are unable to queue for long periods.

This allows the user and up to three other guests to use the ride exit, helping to reduce the time spent waiting in the main queue.

To book a Ride Assist Pass, you will need a valid Nimbus Access Card showing one of these symbols:

• Urgent toilet needs

• Difficulty standing

• Difficulty queueing

• Difficulty with crowds

If you have one of these symbols, you can pre-book your Ride Access Pass here.

Book Ride Access Pass

• For safety reasons, an adult carer (18+) must always accompany the RAP user. On Band 1 rides, the carer must stay at the ride. On Band 2 rides, the carer must sit next to or directly beside the RAP user.

• Aqua Blasters and Vortex are not included in the Ride Assist Pass scheme.

• For safety and evacuation reasons, there is a limit to the number of RAP users and carers permitted to each ride per cycle. Please check the information at each ride for specific restrictions.

• Ride Assist Passes must be booked at least 72 hours before your visit.

• We have a limited number of Ride Assist Passes available each day, so we recommend booking as early as possible to avoid disappointment.

• Ride Assist Passes are issued as a wristband, which must be worn by the Access Card holder during their visit.

We work with Nimbus Disability to make visits more accessible and ensure guests receive the support they need.

The Nimbus Access Card and Digital Access Pass can be used to access support such as Essential Companion, Carer tickets and our Ride Assist Pass scheme.

Nimbus helps us understand your access requirements in a consistent and secure way, while also helping to prevent misuse of these services.

You can apply for a FREE Digital Access Pass for use at Crealy Theme Park & Resort or apply for a full Nimbus Access Card for wider use at other venues.

Apply Online

Crealy Theme Park & Resort is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Crealy Theme Park & Resort therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Theme Park & Resort has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Crealy Theme Park & Resort hopes this is understood and that guests can accept the decision made is in the interest of the safety of all. Reasonable adjustments have been made throughout the theme park which make the experience as inclusive as possible, although it is not always possible to guarantee universal access for all individual needs.

This guide will assist our guests with disabilities to ensure that you have a safe and enjoyable day out. All our rides have information boards detailing rules, restrictions and advisory information. This signage, along with the information found here, will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey all instructions on the boards and within this guide before entering the ride. If you have any questions, please seek out our Guest Services team at the main entrance who will provide support and guidance where needed.

Not all rides are suitable for all guests, and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external Ride Inspectors' requirements and exceptions will not be made. Our team will follow all rules and restrictions on health and safety grounds and will not make exceptions. please do not ask staff to break these rules.

While we are committed to supporting guests with disabilities and additional needs, all visitors are required to adhere to our Code of Conduct to ensure the safety and enjoyment of everyone. Any breaches will be managed consistently and fairly, in line with our policies, which may lead to ejection from the theme park for the safety and well-being of those affected by any anti-social, aggressive or dangerous behaviour.

Your safety whilst at Crealy is our prime concern.