Accessibility

View our Resort Access Guide 

View our ride access pass policy 

Caring for those with disabilities and additional needs

Crealy Theme Park & Resort has been designed for guests with disabilities and/or additional access needs firmly in mind. All of our team are trained and enabled to recognise the individual needs of our guests and will do everything possible to ensure all guests with additional needs have a safe and memorable visit.

Statement on ride safety for guests with disabilities

Crealy Theme Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with all disabilities and will do everything possible to ensure a safe and pleasurable visit. Risk assessments and policies are reviewed to ensure the park remains as accessible as possible to all guests with disabilities, including wheelchair users. However, certain rides and attractions can be physically demanding and vigorous. Crealy Theme Park & Resort therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Theme Park & Resort has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external ride inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for your safety. Crealy Theme Park & Resort hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all.

Crealy Theme Park & Resort welcomes guests with disabilities, and we will do everything possible to ensure they have a safe and pleasurable visit, and are able to participate in as many activities as possible.

  • Nearly all paths are flat and are tarmac surfaced.
  • There is a special car parking area nearer to the main entrance for blue badge holders. We cannot always guarantee a space and therefore it is important to arrive early to avoid disappointment.
  • All restaurants and shops are wheelchair accessible.
  • There are ample toilet facilities for guests with disabilities. 
  • Manual wheelchairs are available to hire from our Ticket Office free of charge. Please note wheelchair hire must be pre-booked. You can do this by calling 01395 233200
  • We have a queue Assist Policy to enable guests who are unable to queue priority access on to our rides.
  • Admittance is allowed for registered, fully trained assistance dogs. 
  • A vast majority of the rides and attractions at Crealy are designed to be fully accessible to disabled. guests therefore we do not offer a discounted disabled rate.

Statement on Safety for Disabled Guests

Crealy Theme Park & Resort is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Crealy Theme Park & Resort therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Theme Park & Resort has been advised by the Health and SafetyExecutive that refusal on the grounds of health and safety does not constitute discrimination. Crealy Theme Park & Resort hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all. There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests. This guide will assist our guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride.

Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with External Ride Inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for YOUR safety and for the safety of OTHERS. Your safety whilst at Crealy Theme Park & Resort is our prime concern.