Theme Park F.A.Q's
How do a book a ticket?
To book a ticket please visit our ticket page. Tickets are only available online and must be booked at least 24 hours in advance.
Can I purchase a ticket at the Theme Park?
All tickets must be booked online in advance; you will not be able to buy tickets at the Theme Park.
Do I need to print my ticket?
All tickets booked will now provide you with a barcode; this barcode can either be printed or scanned on a digital device.
What time can I arrive at the Theme Park?
We ask that guests do not arrive to the Theme Park any earlier than 15 minutes before the Theme Park opening time.
Can I purchase lunch at the Theme Park?
Food venues will be available for takeaway only, there will be limited seating areas outside only. Please note in line with the government guidelines,there will be no indoor seating area in any of our venues until further notice.
Will the gift shop be open?
In line with the government guidelines and reduced capacity, our retail shop will open and will allow limited shoppers at one time.
Can I use my gift card to book a ticket?
If you have a gift card and would like to book a ticket, please contact our Guest Services team who will be able to make your booking over the phone. We will need you to provide us with the date that you would like to book for, how many people and your gift card number. Please note that we are not operating our phone lines so we ask that you email email@example.com with your name and number and a member of our team will contact you.
I am an Annual Pass holder, how do I book my ticket?
Annual pass holders will need to purchase their tickets online, in advance. Annual Pass Holders will receive discounted tickets and will need their annual pass number to book online to receive their discount. Please view all Annual Pass F.A.Q's here.
Will Atlantis be open?
In line with the government guidelines and reduced capacity, Atlantis will run a limited operation on a que system basis, there will be no seating areas in Atlantis until further notice.
Will the Animal Barn be open?
In line with the government guidelines and reduced capacity the Animal Barn will remain closed until further notice. However, Animal Land will be open for you to enjoy our animals.
Will Buddy Bears Kingdom be open?
In line with the government guidelines and reduced capacity,Buddy Bears Kingdom will remain closed until further notice.
Will the Adventure Zone be open?
In line with the government guidelines and reduced capacity, the Adventure Zone will remain closed until further notice.
Do I have to wear a face mask on the Theme Park?
Face masks will be mandatory in certain situations in the park, such as on particular rides. While the park has face coverings available for guests to purchase, it is encouraged to bring your own where possible.
I have complimentary tickets, can I use these?
Due to reduced capacity we will not be accepting any complimentary tickets until further notice.
I have pre-paid tickets can I use these?
Due to reduced capacity we will not be accepting any prepaid third party tickets until further notice.
I have tickets that I couldn’t use because of Covid-19,can I use these?
Please contact our Guest services team and provide them with your reference number and what date you would like to book and we can amend your ticket. Please note this will be subject to availability. Should you have paid more for your ticket prior to the new cost, we will refund the difference. Should you have paid less we will require you to pay the difference.
I have Data tickets can I use these?
Due to reduced capacity we will not be accepting any Data tickets until further notice.
Can I still park in the disabled car park?
The disabled car park will be closed until further notice; disabled parking will be available in our main car park.
Will all the rides be open?
Only rides that fall in line with the government guidelines will be open, please follow the link to see what will be open.
Will my carer still get discounted tickets?
Anyone over 92cm will require a ticket; concessionary tickets will not be available due to limited capacity.
How do I book for my infant less than 92 cm?
FOC tickets for infants under 92cm will be available online, please note we may require measuring the infant prior to entry of the Theme Park.
I have discount vouchers, can I use these?
Due to reduced capacity we will not be accepting any discount vouchers until further notice.