Accessibility

Caring for those with disabilities and additional needs

Crealy Adventure Park & Resort has been designed with the needs of those guests with disabilities and with additional access needs firmly in mind. All of our team are trained and enabled to recognise the individual needs of our guests and will do everything possible to ensure all guests with additional needs have a safe and memorable visit.


Ride Access Pass

At Crealy Adventure Park & Resort, we recognise that certain guests may require additional assistance in order to fully enjoy their visit, so to help we offer free Ride Access Passes. This service is designed to make reasonable adjustments to assist guests who have a recognised medical condition which prevents them from being able to queue for a particular ride or attraction.

This service is available to:

  • Guests who are wheelchair dependent
  • Guests who experience difficulties with queuingor those who may not understand the concept of queuing or are unable to queue for any lengthy period.  
  • Guests that have a physical disability that may impede the queuing experience

This allows the disabled person and their carer(s) to access rides as quickly as possible enabling them to enjoy a full day out. The ride access pass gives the disabled person and up to 4 other people access to the rides via the ride exit. This can only be used once per ride, per day.

Guests who qualify for the Ride Access Pass scheme must provide some form of documentation stating the nature of the disability. Ride Access Passes will only be issued based upon documented proof of disability such as a GP’s letter, association membership details, council run membership or anything from an official body that helps us understand how the nature of yours or a party members disability may affect you in a theme park environment. 

Please note:

  • We do not accept blue or orange badges as proof as they do not fully explain the nature of any disability.
  • Although we don’t expect any carer to ride, they will be required to be in attendance when the Ride Access Pass is being used. 

Statement on ride safety for guests with disabilities

Crealy Adventure Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with all disabilities and will do everything possible to ensure a safe and pleasurable visit. Risk assessments and policies are reviewed to ensure the park remains as accessible as possible to all guests with disabilities, including wheelchair users. However, certain rides and attractions can be physically demanding and vigorous. Crealy Great Adventure Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Adventure Park has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external ride inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for your safety. Crealy Great Adventure Park hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all.

Crealy Great Adventure Park welcomes guests with disabilities, and we will do everything possible to ensure they have a safe and pleasurable visit, and are able to participate in as many activities as possible.

  • Wheelchair or mobility scooter dependent guests are admitted free of charge.
  • Nearly all paths are flat and are tarmac surfaced.
  • There is a special car parking area nearer to the main entrance for blue badge holders. We cannot always guarantee a space and therefore it is important to arrive early to avoid disappointment.
  • All restaurants and shops are wheelchair accessible.
  • There are ample toilet facilities for guests with disabilities. 
  • Manual wheelchairs are available to hire from our first aid centre free of charge. 
  • We have a queue Assist Policy to enable guests who are unable to queue priority access on to our rides.
  • Admittance is allowed for registered, fully trained assistance dogs. 
  • A vast majority of the rides and attractions at Crealy are designed to be fully accessible to disabled. guests therefore we do not offer a discounted disabled rate.

Statement on Safety for Disabled Guests

Crealy Great Adventure Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Crealy Great Adventure Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Great Adventure Park has been advised by the Health and SafetyExecutive that refusal on the grounds of health and safety does not constitute discrimination. Crealy Great Adventure Park hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all. There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests. This guide will assist our guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride.

Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with External Ride Inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for YOUR safety and for the safety of OTHERS. Your safety whilst at Crealy Great Adventure Park is our prime concern.


Admission Rates

Crealy Great Adventure Park does not wish to discriminate against guests with disabilities and therefore the appropriate admission rate will be charged. Details on Family, Group and Season Ticket prices can be found on our ticket prices page on the website – www.crealy.co.uk

Children under 1 metre in height are admitted free (shoes must be worn). Whilst a large number of the rides are accessible to wheelchair users, there are a limited number where this is not feasible. In recognition of this wheelchair dependent guests are admitted free of charge. This is only available to guests arriving with their own wheelchair or mobility scooter.

To view our Access Guide, please click here