Accessibility

Caring for those with disabilities and additional needs

Crealy Theme Park & Resort has been designed for guests with disabilities and/or additional access needs firmly in mind. All of our team are trained and enabled to recognise the individual needs of our guests and will do everything possible to ensure all guests with additional needs have a safe and memorable visit.

Carers Admission Rates

Guests with a proven disability are able to purchase a discounted entry ticket for their carer at the rate of 50%.

Proof in the form of documents issued by either Department for Work & Pensions or Disability Living Allowance will only be accepted as proof of disability and this has to be accompanied by photo ID.

Our policy is designed to accommodate all disabilities, some of which are not easily identifiable and therefore to avoid any unintentional offence, ID is requested on all occasions. 

Carers must be at least 16 years of age and of sufficient fitness to provide the level of care required. For everyone’s safety, if the disabled person requires lifting, this will be the responsibility of his or her carer.

In addition to the discounted entry ticket, we offer a free ride access pass for guests who due to their disability are unable to use the regular ride queue lines.

Please note – The 50% off discount is valid on day tickets only and not on Annual Passes.


Buying Tickets/Entering the Theme Park

Guests who have the following documentation are entitled to one free carer ticket:

1. Disability Living Allowance or Attendance Allowance award letter (dated within the last 12 months).

2. Personal Independence Payment Letter (dated within the last 12 months).

Please Note - The documentation above, must be presented alongside valid photographic ID for the named recipient. Unfortunately, we will not be able to issue carer tickets without seeing the above documentation. Please show the relevant paperwork at the ticket kiosk when you buy or collect your ticket.

If the documentation specifies that a higher number of carers are needed, more than one free carer ticket can be issued. 

The guest with the disability and any further members of the party will need to pay full price to enter the Theme Park.


Ride Access Pass

At Crealy Theme Park & Resort, we recognise that certain guests may require additional assistance in order to fully enjoy their visit, so to help we offer free Ride Access Passes. This service is designed to make reasonable adjustments to assist guests who have a recognised medical condition which prevents them from being able to queue for a particular ride or attraction.

This service is available to:

  • Guests who are wheelchair dependent
  • Guests who experience difficulties with queuing or those who may not understand the concept of queuing or are unable to queue for any lengthy period.  
  • Guests that have a physical disability that may impede the queuing experience

This allows the disabled person and their carer(s) to access rides as quickly as possible enabling them to enjoy a full day out. The ride access pass gives the disabled person and up to 4 other people access to the rides via the ride exit. This can only be used once per ride, per day.

Guests who qualify for the Ride Access Pass scheme must provide some form of documentation stating the nature of the disability. Ride Access Passes will only be issued based upon documented proof of disability such as a GP’s letter, association membership details, council run membership or anything from an official body that helps us understand how the nature of yours or a party members disability may affect you in a theme park environment. 

Please note:

  • We do not accept blue or orange badges as proof as they do not fully explain the nature of any disability.
  • Although we don’t expect any carer to ride, they will be required to be in attendance when the Ride Access Pass is being used. 

Statement on ride safety for guests with disabilities

Crealy Theme Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with all disabilities and will do everything possible to ensure a safe and pleasurable visit. Risk assessments and policies are reviewed to ensure the park remains as accessible as possible to all guests with disabilities, including wheelchair users. However, certain rides and attractions can be physically demanding and vigorous. Crealy Theme Park & Resort therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Theme Park & Resort has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external ride inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for your safety. Crealy Theme Park & Resort hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all.

Crealy Theme Park & Resort welcomes guests with disabilities, and we will do everything possible to ensure they have a safe and pleasurable visit, and are able to participate in as many activities as possible.

  • Wheelchair or mobility scooter dependent guests are admitted free of charge.
  • Nearly all paths are flat and are tarmac surfaced.
  • There is a special car parking area nearer to the main entrance for blue badge holders. We cannot always guarantee a space and therefore it is important to arrive early to avoid disappointment.
  • All restaurants and shops are wheelchair accessible.
  • There are ample toilet facilities for guests with disabilities. 
  • Manual wheelchairs are available to hire from our first aid centre free of charge. 
  • We have a queue Assist Policy to enable guests who are unable to queue priority access on to our rides.
  • Admittance is allowed for registered, fully trained assistance dogs. 
  • A vast majority of the rides and attractions at Crealy are designed to be fully accessible to disabled. guests therefore we do not offer a discounted disabled rate.

Statement on Safety for Disabled Guests

Crealy Theme Park & Resort is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Crealy Theme Park & Resort therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Theme Park & Resort has been advised by the Health and SafetyExecutive that refusal on the grounds of health and safety does not constitute discrimination. Crealy Theme Park & Resort hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all. There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests. This guide will assist our guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride.

Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with External Ride Inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for YOUR safety and for the safety of OTHERS. Your safety whilst at Crealy Theme Park & Resort is our prime concern.


Admission Rates

Children under 92cm in height are admitted free to the Theme Park (shoes must be worn). Whilst a large number of the rides are accessible to wheelchair users, there are a limited number where this is not feasible.

In recognition of this, wheelchair dependent guests can receive a 50% off discounted entry ticket. These tickets can only be purchased at the Theme Park ticket office and are not available online.

To view our Access Guide, please click here