Guest Experience Team Member - Up to £12.30 per hour
Guest Experience Team Member
(including Bank Holidays and weekends)
Up to £12.30 per hour
At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.
As a Guest Experience Team Member, you’ll be one of the first and last friendly faces our guests meet. Your mission will be to ensure every guest enjoys a seamless, welcoming, and memorable experience from arrival to departure.
What You’ll Be Doing
- Greeting guests, preparing welcome packs, and issuing accommodation keys
- Offering clear and accurate information about our services and facilities
- Upselling additional experiences to enhance guest stays
- Assisting with guest queries and resolving issues in a professional, friendly manner
- Serving customers in our campsite shop and processing till/card transactions
- Selling tickets and booking animal experiences
- Supporting guests at turnstiles and ticket points
- Looking after VIP guests and Annual Pass Holders
- Assisting other departments when required
What We’re Looking For
We’re after team players who bring enthusiasm, positivity, and excellent communication skills to every shift. This is a busy, fast-paced role where no two days are the same—perfect for someone who thrives on variety and loves working with people.
Essential qualities:
- Strong customer service focus with a can-do attitude
- Great verbal and written communication skills
- Basic computer knowledge (Outlook, Word, Excel)
- Ability to stay calm under pressure and work independently or as part of a team
- Comfortable standing for long periods and working outdoors in all weathers
- Willingness to interact with guests throughout their visit
- A reasonable level of fitness
Experience in a holiday park or similar environment is an advantage, but not essential—full training will be provided.
The Details
- Pay: Up to £12.30 per hour (based on age)
- Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance,
- Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
- Start dates: Various throughout the year—apply now for immediate or future opportunities.
- Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
✨Warm & Welcoming
✨ Creating Great Spaces
✨ Making Things Easy for All
✨ Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
