Guest Experience Team Leader - Up to £12.45 per hour
This role includes Bank Holidays and weekends.
The Guest Services Team Leader is responsible for overseeing a team of Guest Services team members, ensuring the highest levels of service, front-of-house assistance and overall guest satisfaction are always maintained. Along with assisting the Guest Services Manager in recruiting, training and providing on-going support to the team you will personally act as an ambassador for the Theme Park throughout the day, helping to troubleshoot service-interruptions and maintain the best possible guest- and team-experience. This role also offers varied support to the rest of the operational departments across the resort.
About the Role
· Ensure the smooth, friendly and efficient running of the admissions (entry and exit) operation
· Effectively train and mentor all new team members, ensuring all documentation is well recorded and filed
· Provide hands-on, front line operational support throughout the day
· Provide clear and positive communication to all team members, guests and other company stakeholders
· To ensure all health and safety procedures are being correctly followed
· Monitor guest feedback and act accordingly
· Always demonstrate a high level of customer service
· Help to ensure all park wide marketing materials are accurate, up-to-date and well presented
· Complete opening and closing checklists of the main admissions area in full, including close-down of tills, ambient music and lighting and emptying bins
· Maintaining compliance in health and safety, GDPR and cash handling procedures within the Guest Services remit, including the Annual Pass hub, turnstiles, admissions and ticket office locations
· To ensure that department personnel are observing the company’s policies and procedures
· Have a good knowledge of all systems and procedures used within the department, so that you can give decisive direction and troubleshoot issues in a timely manner
· Help to co-ordinate group bookings and special-events
· Communicate any changes to the daily schedule with guests, including ride closures and show cancellations
· Provide ‘immediate service recovery’ for guest complaints
· Effective management of lost property
· Assist in ‘lost child’ procedures
· Implement the company’s ‘accessibility’ policy
· Deputise for the Guest Services Manager as necessary
· Actively work to maintain high levels of morale and engagement within the Guest Services team
· Actively participate in training and development programs and maximize opportunities for self-development
· Other duties as required for the Operation of the Business
The Details
· Pay: Up to £12.45 per hour (based on age)
· Hours: Seasonal role, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance,
· Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
· Start dates: Various throughout the year—apply now for immediate or future opportunities.
· Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values: Warm & Welcoming Creating Great Spaces Making Things Easy for All Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
