Front of House Manager - Clubhouse
About the Role
We’re looking for a confident, energetic, and people-focused Front of House Manager to join our Clubhouse team. Reporting to the Venue Manager, this role is key to elevating our guest experience and bringing energy and personality to the front of house.
Our Venue Manager has built strong foundations with high standards in product quality, cleanliness, and presentation. Now, we’re looking for someone who can take ownership of the guest-facing experience and truly bring it to life.
What You’ll Be Doing
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Taking ownership of front of house performance, including tracking sales, team performance, and key KPIs
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Identifying opportunities to drive revenue, improve guest experience, and maximise secondary spend
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Monitoring team output and recognising top performers, supporting a culture of accountability and growth
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Acting as the face of the clubhouse, greeting guests and creating a warm, welcoming atmosphere
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Engaging with resort guests, chatting about their stay and promoting offers and experiences across the park
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Driving secondary spend through excellent customer service and guest interaction
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Supporting and developing the front of house team, building confidence and encouraging great guest engagement
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Working closely with the Venue Manager to ensure smooth day-to-day operations
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Maintaining high standards in cleanliness, presentation, and service delivery
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Supporting labour control and productivity to ensure efficient operations
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Confidently handling guest queries and sharing information such as opening times, specials, and menu highlights
What We’re Looking For
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A commercially aware mindset with confidence in tracking performance, KPIs, and sales trends
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Ability to spot opportunities and take action to improve performance and guest experience
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A natural people person with a friendly, outgoing, and approachable personality
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Strong communication skills and confidence engaging with guests and team members
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A passion for delivering exceptional guest experiences
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Experience in a front of house or hospitality leadership role
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A proactive and hands-on approach to leadership
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Ability to motivate, coach, and develop a team
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Strong organisational skills and an eye for detail
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A balance of operational awareness and customer focus
The Details
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Pay: £14.00 per hour
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Hours: The clubhouse operates between 8:30am and 10:00pm. Shifts will vary between 8:00am and 10:30pm to support the full trading day. This will include weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance.
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We are particularly looking for someone who is happy to work a strong proportion of evening shifts during the summer season, as this is our peak trading period and where guest experience and sales opportunities are at their highest.
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Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
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Start dates: Various throughout the year—apply now for immediate or future opportunities.
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Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
✨Warm & Welcoming
✨ Creating Great Spaces
✨ Making Things Easy for All
✨ Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d lov
