Accessibility - All You Need To Know
We offer reduced/free of charge tickets for those accompanying a guest with a disability or for registered carers. Please see our ticketing page for more information.
We offer free-of-charge Ride Access Passes for guests who are unable to queue for a prolonged period of time. These enable the user and up to three other guests to gain entry to the ride via the exit queue line, significantly reducing queuing time. Please see our Ride Access page for more information on eligibility and how to book,
To maintain a fair, consistent and transparent service for all guests, we partner with Nimbus Disability. They provide an expert and impartial judgement on what level of reasonable adjustments are required for any guest with an accessibility need. We now no longer accept any other form of documentation other than the Access Card. More information on this can be found here.
We endeavour to make our rides and attractions as accessible as possible, for as many people as possible. Please see our Ride Accessibility page for more details about what you can safely experience during your visit.
Some shows may involve loud noises, flashing lights and other sensory elements. Our shows change regularly so please contact guestservices@crealy.co.uk for details on specific shows.
Sooty’s Big Top venue has tiered, arena-style seating. The ground-level front row is reserved for those with mobility impairments.
Our Halloween attractions are wheelchair accessible. Loud noises, flashing lights and jump-scares are to be expected. Our Christmas grotto is wheelchair accessible. Special effects are minimal and limited.
Please note – Ride Access Passes can not be used for our shows or seasonal events. There may be extended queue times for these attractions.
All food and beverage outlets and shopping facilities are accessible to wheelchair users. If additional assistance is required, please do not hesitate to ask a member of our team as they will be delighted to assist.
Guests with allergies to certain foods or with special dietary requirements should ask to speak to a member of the Food and Beverage Management Team for advice and alternative menu options. Any queries prior to your visit should be emailed to guestservices@crealy.co.uk
Blue Badge parking is available next to the main admissions area. This is designated on a first-come, first-served basis. A visible Blue Badge must be clearly displayed on the windshield of your vehicle whilst parking in this area. Additional free parking is available in the coach parking section of the main car park. Speak with our car park attendants for more information when you arrive.
The Theme Park has ample toilet facilities all of which include facilities for our guests with access requirements. The location of the toilet facilities is shown on the Park Map and Guide. RADAR keys are available from the following areas – Sunset Café (Lost World Of Atlantis), Adventurer’s Bar (Adventure Zone), Arcade (Adventure Zone entrance)
A specialist changing places facility is available opposite the Adventure Zone. This includes a changing table and mobile hoist. Access to this facility is by RADAR key.
The majority of our paths are flat and tarmacked. All rides and indoor areas are wheelchair accessible. We require use of manual and motorised wheelchairs to be safe, sensible and controlled, limited to slow ambling pace only.
We offer a manual wheelchair hire service, available each day for a £20 deposit. These are limited so please book in advance by contacting guestservices@crealy.co.uk to get one reserved before your visit. Guests wishing to hire a wheelchair must have sufficient
mobility to walk from their vehicle to the Ticket Office at the main Admissions area where their wheelchair will be available for collection
Trained assistance dogs are allowed in the theme park. They are not permitted to go on our rides and attractions and will need to be left with another member of the party while riding. There are also several restrictions within some of our Animal Areas.
Guests will need to speak to our Animal Team on arrival to read and agree on our assistance dogs policy. For any further questions or clarification contact guestservices@crealy.co.uk
Emotional support dogs/animals do not fall into the same category as assistance dogs and therefore we will not allow them access to the Theme Park.
