Is the Theme Park open?
Due to the nature of the current situation the UK is facing regarding COVID-19, a decision has been made to close the Theme Park until further notice.
The health and safety of our guests and employees is our number one priority, and so we are taking the necessary measures to prevent the spread the COVID-19 as set out in the Government’s recent proposals surrounding the virus.
Due to the unprecedented number of phone and email enquiries we will endeavour to respond within 72 hours.
Can I get a refund on my pre-booked Theme Park tickets?
All tickets that have been purchased will remain valid and can be used up until 1st November 2020. There is no need to contact us with the change of date & your reference number will remain the same. To plan your day out please visit https://www.crealy.co.uk/useful-information/opening-times
I validated my tickets to a 7-4-1 ticket, can I return to the park?
All validated 7-4-1 tickets taken out on either the 14th or 15 March 2020 will remain valid for 5 days from the date we re-open the Theme Park depending on which day your ticket was validated.
What health and saftey precautions are you taking?
The health and safety of our guests is our top priority. We would like to reassure everyone that we are following the most recent government guidelines to prevent the spread of the Coronavirus.
We have increased the number of cleaning checks carried out to ensure that our site is thoroughly cleaned with special attention being paid to the high use areas such as indoor play facilities, which are being disinfected every 30 minutes.
We have hand sanitisers situated throughout the park for our guests to use as well as plenty of hand washing areas and providing information to all guests with advice on basic personal hygiene to help avoid the spread of germs.
As of Saturday the 14th of March until further notice we have been operating a cashless system and therefore will be only accepting payments via debit or credit cards and encourage all guest to use a contactless payment method. We also accept Apple pay, which will allow guests to make payments using their mobile devices.
When we re-open we may decide to carry out screening on all visitors using a non-invasive infrared / thermal temperature checking device. Guests with temperatures over 37.5 degrees Celsius will not be permitted access to the Theme Park.
We have also implemented a social distancing - Our staff have measures in place to maintain a safe distance (approx. 2 metres) between guests in areas where people normally congregate.
I have a holiday booked, will it be cancelled?
We have decided to postpone the opening of our Resort for the 2020 season until further notice.
The safety and wellbeing of our guests and team are our absolute priority and we will fully support any Government recommendations and update guests accordingly.
We appreciate you may have questions and concerns but before trying to contact us please read the below. If you are booked to stay with us:
- Before 4th July 2020
Please wait for us to contact you as we are working through contacting guests due to arrive first as a priority.
- 5th July 2020 and onwards
We're currently looking forward to welcoming you to our Resort as planned. If this changes we'll be in touch with you nearer the time.
For all guests due to stay with us before 4th July and haven't yet heard from us, email us with your choice of a new break at email@example.com for any date, valid for 12 months from the date you were due to arrive.
• If your chosen break is cheaper, we will refund the difference.
• If your chosen break is more expensive, you will need to pay the difference.
The quickest and easiest way to amend your break is to email us at firstname.lastname@example.org. When you email, for us to help you amend your break in the quickest possible time, please include:
• the start date of your current breaks in the subject header
• Your booking reference number, telephone number and include the date and accommodation type would like to move to, within the body of your email.
If you have any further questions we would be happy to discuss this with you, however at this time we are not taking incoming calls. If you wish to contact us, please email Fun@crealy.co.uk and one of the team will call you back, or respond to your query.
We endeavour to get back to you within 72 hours, but please bear with us during these times.
Thank you for your understanding.