Accommodation Terms and Conditions
Terms and conditions when staying with us at Crealy Theme Park & Resort
Your acceptance and agreement is with Crealy Theme Park & Resort. You certify that you are over the age of 18 years; and will be a member of the party occupying the holiday accommodation; and are authorised to agree to these Crealy Terms & Conditions on behalf of all members of your party so as to bind all of you by them and so that each of you shall be jointly and severally liable for your obligations under the contract.
Conditions Of Booking
A 20% non-refundable deposit is required at the time of booking to confirm and reserve your holiday.
Your remaining balance is due 56 days prior to your arrival date. It is your responsibility to contact us to arrange payment for the balance of your holiday. If your balance is not paid within the 56 days of your arrival date then we reserve the right to cancel your holiday without warning and your deposit will be lost.
- All bookings are non-transferable.
- Access to Crealy Theme Park & Resort is charged per person (see website for prices)
- For Persons under 92cm in height entry is free into our Theme Park.
Annual Pass Holders of Crealy Theme Park & Resort are entitled to discount off glamping & touring/camping bookings with their name and their annual pass number being given at the time of booking. (Discount not applicable for lodges).
Crealy do not guarantee allocation of specific pitches and special requests cannot be guaranteed but we will endeavour to fulfil such requests.
- Please note we can only accept 1 tent/caravan or motor home per pitch. There must be a 6metre (20 foot) gap left in between for Fire & Safety reasons.
- Please note we only accept 1 registered vehicle in addition to your tent/caravan or motorhome per pitch.
- Please note that we do not accept any arrivals after 8pm.
- You can reserve your pitch online with full payment up to 24 hours before the date of your stay.
- Check-in for all Lodges and Glamping is at 4pm on the day of your arrival. Camping & Touring check in is from 12pm on the day of your arrival. There will be no check-ins after 5pm, if you will be late, please call our team on 01395 233 200 to let us know.
Selecting a pitch number: This is a free, additional extra and we will do what we can to honour this, however this is not guaranteed and we reserve the right to change this at any time.
Please vacate your Pitch, Themed Tent or lodge by 10am on your departure day; you can park your vehicle in the main Theme Park car park if you are wishing to visit the Theme Park, park your vehicle in the main Theme Park car park if you are wishing to visit the Theme Park on your last day of your stay.
A late departure maybe available so you can occupy your pitch or accommodation until 6pm on your last day for a charge of £25.00. This is subject to availability and can only be booked the day before with our reception Team.
Book before you leave 20% OFF
- Discount is based on the brochure tariff
- Valid on camping and glamping breaks only
- Valid only if you book before or on the day of your departure
- Valid on NEW bookings only
- Not to be used in conjunction with any other offer
- Bookings are non-changeable & non refundable
- We reserve to change are brochure tariff at anytime
- A minimum of 2 nights must be booked to receive this discount
- The management reserve the right to remove this offer at anytime
- Code: BBL20
CREALY CHRISTMAS SPECTACULAR
- Tickets will need to be collected from Reception on arrival using your accommodation booking reference.
- Please note your stay includes one visit to the Christmas Spectacular activities during your stay.
- Please note that your date of the Christmas spectacular and show time will be allocated to you on arrival, this is non changeable.
- Unfortunately discount vouchers, pre-paid corporate tickets and complimentary tickets cannot be used for entry to the Christmas Spectacular event.
- Your ticket includes a seat to one of the Christmas on Ice shows. Although we can’t guarantee your chosen show time, we will guarantee that everyone in your booking will all be at the same show.
- Seating for the show is not allocated; you will be free to choose any available seat. There is enough seating for all tickets sold. Tickets / show times cannot be changed.
- Doors will open 30 minutes before each show commences, we recommend that you take your seats no later than 10 minutes before the advertised show time.
- Doors to the show arena will close 2 minutes before the show starts. Due to stringent safety regulations no entry will be permitted to the arena once the show has started.
Pre-Pitched Touring Caravan Hire Terms and Conditions
- PAYMENT – All hire charges must be paid a minimum of 56 days in advance of the hire period. (Hire charge includes gas, electric and VAT at 20%).
- CHECK IN – you can check in from 16:00. The unit must be vacated by 10am on the day of departure. If for any reason your arrival is delayed please ring 01395233200 to make alternative arrangements for check-in.
- BEDDING AND TOWELS- Bed linen and towels are not provided Therefore we ask that you to bring your own towels, pillows, sleeping bags / duvets and covers.
- CANCELLATIONS – If you have to cancel your booking we will make every effort to re-let the unit. However, we reserve the right to request the balance of the tariff if re-letting cannot be arranged. Bookings cancelled outside of 56 days will result in loss of deposit.
- FACILITIES - Due to health and safety there are no toilet facilities within our Pre-Pitched Tourers. Toilet blocks will be available to use.
- CREALY THEME PARK - Access to our Theme Park will be charged per person.
- All normal terms and conditions apply.
Cancellation or changes by you or us
We reserve the right to cancel or terminate your holiday and the rest of your party at any time. Please find below the list of reasons that we may cancel your holiday and that we are within are right to do so:
- No refund will be given if cancellation is made 56 days or less from when holiday commences
- Cancellations made before 56 days from when your holiday commences will result in loss of deposit.
- If we consider your conduct or the conduct of any member of your party is likely to pose a danger or impair the safety, comfort or enjoyment of our other guests or team members.
- If you have failed to provide any material facts at the time of booking or in any communications with us.
- If you fail to comply with any of the terms or conditions of our agreement.
- In the above circumstances please note that no refunds or compensation will be given.
- Any changes or amendments made by you will be subject to an amendment fee.
Should we cancel your holiday in circumstances other than those detailed above, we will offer you the choice of:
- A full refund or a substitute holiday if possible. If the substitute holiday were of a lower value than your original holiday then we would reimburse you the difference of cost. However, if your substitute holiday is of a higher value then we reserve the right to charge the difference in cost between the two holidays.
- Unexpected circumstances beyond our control as permitted by law.
- If we have insufficient bookings at Crealy we reserve the right to cancel your holiday and inform you at least 7 days before your arrival date.
For Your Safety
Crealy is a family park so we do not accept groups of young people or single sex parties unless by agreed prior arrangement with a member of our management team.
We reserve the right to refuse admission to any persons who we deem unsuitable for whatever reasons.
We please ask for all of guests to respect each other and each other’s property by keeping the noise to a minimum especially between 10pm & 7am. If we find any guests breaking this rule then we will ask you to leave the park immediately and no refund will be given.
When booking pitches the following information must be considered. Standard Pitch – Size 10m x 10m caravans / campers must be parked on either the ‘off-side’ or ‘nearside’ of the pitch allowing for the correct orientation for access to the camper / caravan and erection of awnings which must remain within the pitch. Super pitch – size 12m x 12m – super pitches have hard standings on either the ‘off-side’ or ‘nearside’ of the pitch. Windbreaks must not obstruct the thoroughfare between units.
Fishing in our lake is only available out of the Theme Parks opening hours.
Children must never be left alone to fish and anglers over the age of 12 years must be in possession of an Environment Agency Rod License which can be obtained from the Post Office and must be available for inspection at all times.
Smoking is not permitted in any of our Themed Tents and lodges or inside any of our buildings on the park. If we find you have been smoking within the listed areas then a cleaning fee of £50.00 will be charged to you.
Our Service To You
Here at Crealy rest assured that we will do our very best to ensure you have an excellent holiday with us. However, occasionally problems can occur but, don’t worry, as all of our team are highly trained to deal with any issues that you may experience during your stay so please don’t hesitate to bring this to our attention so we can assist you whatever it may be.
We would also greatly appreciate your feedback about your holiday with us, which you can do by visiting Crealy Meadows Trip Advisor page. If any reported matter is not resolved during your stay you must notify us of this in writing within 28 days of the end of your holiday.
General Park Information & Rules
Evening entertainment is available every night during the Devon School Holidays only. (See your welcome guide for more details but can be withdrawn at any time without prior notice.
A 10 mph speed limit applies on Crealy at all times.
We offer our “Own a pony” experience to all of our guests but specific ponies cannot be guaranteed. The cost of this experience starts from £20 per pony for a 1 hour experience. You can book this online, by telephone or see one of the holiday advisors. Subject to availability.
- Unlicensed motorised vehicles e.g. quads or micro scooters are not permitted
- No lorries, commercial vehicles or converted vehicles are allowed onto our park without priorarrangement.
- The launching of Chinese lanterns or fireworks is strictly prohibited.
Fires are not permissible however our guests are welcome to enjoy barbecues provided they are raised off the grass and are suitably sited and attended so they are not a hazard to other guests.
Parents/Guardians will be responsible for their children at all times. Young children must be accompanied to the toilet/shower facilities at all times. Children must not play in or around the toilet/shower facilities.
Please notify our reception immediately when calling out the emergency services.
Crealy are not held responsible for inclement weather and for personal items/equipment that maybe damaged as a result of this. Crealy also reserves the right to cancel any holiday due to inclement weather and should you terminate your holiday as a result of this then no refund will be given.
Crealy does not accept any liability whatsoever for loss, damage, accident or injury to persons, property or personal belongings however caused during your stay.
The Management reserve the right to terminate your booking at any time if you or a member of your party’s conduct is detrimental to the park or comfort of any guests or team members and no refund will be given.
Facilities that are payable locally include our Laundrette, Iron, Shop, Wood Supply for wood burning stove in our Themed tents.
Check-in time for all accommodation types is 4pm, and check-out is 10am.
Crealy Theme Park & Resort, Sidmouth Road, Clyst St Mary, Exeter EX5 1DR.Insurers: QBE Insurance (Europe) Limited. Policy No: MAXI01LI01.
Dogs at Crealy Meadows
- No animals, other than domestic pets will be accepted as part of a booking.
- All animals remain the sole responsibility of their owner.
- Dogs must be kept on short leads at all times when being walked.
- Dogs cannot be left unsupervised in the accommodation. A free* kennel service is provided to leave dogs in when using visiting the Theme Park.
- Dogs cannot be taken into any public places including washrooms, the shop, clubhouse or Theme Park.
- Pets are not allowed in our luxury lodges or safari themed glamping tents.
- Dogs that continually bark and/or cause a nuisance may be asked to leave the park without any refund.
- The Park provides a dog walk area with suitable waste bins. Dog owners should not allow their dogs to foul public areas of the Park and ensure that they always clean up after their dogs.
- No dangerous dogs as listed by the Government Dangerous Dog’s Act will be permitted on the Park.
- Guest will be expected to provide bedding and food bowls for the pet during their stay and at our kennels.
- Guest must ensure that pets do not cause any damage to furniture, fittings or beds.
- The additional cost for a dog is £5 per pet per night. (available for camping, touring and selected medieval glamping tents)
- A maximum of 2 pets per lodge will be accepted.
- The kennel service if free, however a £20 Deposit is required for a padlock and key which secures the kennel. Dog owners will be required to clean out the kennel after use.
Stay and Play terms and conditions
· Offer valid on selected dates only
· Valid for up to 4 people - Not to be used in conjunction with any other offer
· Minimum of 2 nights must be booked to qualify for this offer
· Valid on new bookings only
· Valid on camping & touring breaks only
· We reserve the right to remove this offer at anytime
· We reserve the right to change the offering at anytime
· Only available over the telephone.
· Stay & Play must be quoted at time of booking
· Normal T&C's apply
· * 1 drink per person- Selected drinks only
· * 1 Ice cream per person- selected ice creams only
Brochure Offer Terms & Conditions
10 % OFF CAMPING/TOURING & GLAMPING BREAKS
- Code valid from 12/02/2019 - 31/12/2019
- Valid on any Camping/Touring & Glamping break in 2019
- Not to be used in conjunction with any other offer
- Minimum of 2 nights must be booked to qualify for this offer
- Valid on new bookings only
- Valid on Camping/ Touring & Glamping breaks only.
- We reserve the right to remove this offer at anytime
- Normal T&C apply
- Available online and over the telephone
- Code must be entered at time of booking to qualify for this offer, this will not be authorised after booking has been made.
- CODE: BROCHURE