Park Terms and Conditions

Refusing Entry

Crealy reserve the right to refuse entry to the Park in the event that the capacity for visitors at the Park is reached and/or exceeded. Crealy reserves the right, in its absolute discretion, to refuse admission to the Park, ban from entry into the Park, or remove from the Park without right to refund any person who;

  • Acts in an inappropriate and/or undesirable manner whilst traveling to the Park whether by bus, coach or other means. Where such behaviour has been reported to Crealy.
  • Has behaved in, or in the vicinity of, the Park in a manner, which, in the opinion of Crealy, has, or is likely to affect the safety and enjoyment of other guests or staff.
  • Uses threatening, abusive or insulting words or behaviour or in any way provokes or be haves in a manner which may provoke a breach of the peace.

General Information 

We are prepared to allow entry to the park to those visitors who are willing to comply with the Park regulations set out below. We are sure that you will wish to assist Crealy in ensuring the Park and facilities remain a safe place in which to enjoy a fun and exciting experience. Whilst inside the Park all visitors must comply with any instructions given to them by Crealy personnel. 

  • All persons entering the Park must pay for admission or hold a valid admission ticket. If re-entry into the Park is required, you must obtain an appropriate hand stamp, before exiting the Park which must be shown at the time of re-entry to gain access to the Park.
  • Admission tickets are non-exchangeable, non-refundable and void if altered. Admission tickets will only be exchanged or refunded if Crealy, in its absolute discretion, chooses to do so.
  • Children aged 16 years or older can enter the Park without an adult. Children under 16 years need to be accompanied by an adult aged 18 years or over. Any child or children whilst in the Park must remain under the control or supervision of an adult at all times
  • We regret that due to our zoo license conditions we no longer allow dogs on park.
  • Any person found to be in the possession of an article deemed to be offensive of dangerous would be immediately escorted from the Park without the right to refund and be open to prosecution.
  • The consumption of alcohol is permitted only in authorised places within the Park. Accordingly alcohol may not be taken into the Park.
  • Guests who appear to be under the influence of alcohol may be refused admission to the Park or escorted from the Park without right to refund.
  • The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Park without right to refund.
  • Crealy will endeavour to ensure that as many rides and attractions as possible are available for use by guests. Crealy reserve the right, without prior notice and without refund or compensation to close and/or chance the programme of rides and attractions and/or the Park's operation hours. All rides, attractions, amusements, transport systems and other facilities must only be used in accordance with the operator's instructions.
  • Climbing or standing upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or buildings is strictly prohibited. Crealy reserves the right to prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics or buildings and to initiate legal proceedings if appropriate.
  • No vehicles are permitted to remain in the Park outside the Park's normal operating hours without the prior express permission of the security duty manager, who retains absolute discretion as to whether such permission is granted.
  • From time to time Crealy or other authorised parties carry out photography and/or video recording at the Park, which may feature visitors.
  • Crealy takes no responsibility for any loss or damage to such belongings. Sensible clothing and footwear must be worn at all times when in and about the Park. Please note that for health and safety reasons shirts and shoes must be worn on all rides at all times.
  • Vehicles are parked at owner's risk. Crealy takes no responsibility for damage caused to any vehicle using the car park. You park at your own risk; we do not guarantee the security of your vehicle and/or its contents.
  • By entering the Park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you. If you do not wish to be photographed or filmed, please contact Guest Services upon arrival that will be able to advise.
  • Height, age and weight restrictions apply to many of the attractions. 

Online Tickets 

  • Unfortunately Park tickets are non-refundable, but they are valid until 31st Oct.
  • 20% off admission prices (full price tickets and concessions) when you book online up to the day before your visit. Please note we no longer offer a 10% discount on the day of booking. 
  • 10% food voucher where given is applicable to Devon's Crealy 'Meal Deals' only and cannot be used in conjuction with any other offer. 

Blackbeard’s Family Buffet online ticket T&Cs

  • Ticket is non-transferable.
  • Pass is valid for one individual as stated on receipt.
  • Valid only on date printed on ticket.
  • Receipt has no cash value.
  • Alcohol is not included.
  • The holder must consume Buffet products. All products must be consumed on the Resort, on the day of valid receipt.
  • Any sharing or misuse will result in confiscation of your receipt; you may also be ejected from the Theme Park without compensation.
  • Restaurant opening times and availability may vary.
  • The receipt issued will not be replaced if lost or damaged.
  • Crealy Adventure Park & Resort accepts no liability if you feel you have not made satisfactory use of the receipt offer and it is strictly non-refundable.
  • Children’s tickets are only available for guests aged between 3 -11 years old.  Anyone with Children’s ticket over the age of 11 will be charged full price.
  • Crealy Adventure Park & Resort reserves the right to withdraw this offer without prior notice and is not available during special events.
  • Photocopies/duplicates will not be accepted.
  • Please note, lunch is served between 12pm - 3pm.

Go Kart Voucher online ticket T&Cs

  • Height and age restrictions apply.
  • Receipt must be exchanged for token at Guest Services.
  • Receipt has no cash value.
  • Tokens are the responsibility of the individual. Without a token you cannot experience the ride.
  • Ride may close due to wet weather conditions.
  • Photocopies/duplicates will not be accepted.

5 for £25 Photo Deal online ticket T&Cs

  • Valid only with original receipt.
  • Visit Guest Services to redeem this voucher.
  • Valid until 31st December 2017.
  • Receipt has no cash value.
  • Includes Digital Download code.
  • Photo opportunities vary throughout the year.
  • Photocopies/duplicates will not be accepted.

CONDITIONS OF SALE

  • Please examine your ticket immediately upon receipt as mistakes cannot be rectified on the day of admission.
  • Ticket should be presented at the ticket office to gain entry to the Park.
  • Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
  • Some rides have height, age and health restrictions for safety reasons. See website for details.
  • Visitors are reminded that for technical, operational, weather or for any other reasons, any attraction, ride or facility may be altered, closed, removed or be otherwise unavailable at any time without prior notice.
  • Limited opening times of some attractions & rides will operate during certain periods of the year.
  • Photo copied tickets will not be accepted
  • This ticket is not for resale and  is non-refundable, has NO cash value.
  • The management reserves the right to refuse admission for whatever reason
  • Children aged 16 years or older can enter the Park without an adult. Children under 16 years need to be accompanied by an adult aged 18 years or over. Any child or children whilst in the Park must remain under the control or supervision of an adult at all times
  • All normal terms and conditions of entry to Crealy Great Adventure Park & Resort apply. Please refer to our website for our full Terms and Conditions.

Smoking Policy

  • Devon's Crealy Great Adventure Park is a no-smoking park. There is one designated smoking area on the park.  The Dome behind the Carousel this is the only area where smoking is allowed. Smoking is not permitted in any other outdoor spaces including ride queue-lines. The policy above also applies to electronic cigarettes. 

7 days of fun for the price of 1 

  • When you pay both the full individual ticket price and the concession ticket price to visit Crealy Great Adventure Park, you will be entitled to return free of charge for the following six days during our normal opening times. This also includes tickets bought online.
  • To activate this offer while you are at Crealy, please visit the Guest Services kiosk located inside the Park with your admission receipt before you leave on your first paid visit.
  • In order to validate your receipt, an individual photograph will be taken and matched with your receipt reference; this will entitle the photographed individuals to Crealy for the next six consecutive days.
  • All validated receipts must be produced at Admissions on every subsequent visit and will automatically expire six days after validation.
  • Tickets are non-transferable, non-refundable and void if altered.
  • Our six day return offer is not valid with pre-paid special rate tickets, including group rate tickets, or complimentary tickets. 

Memberships

A valid Membership admits the named person to Crealy Great Adventure Park during normal opening hours and on normal opening days. Memberships are not interchangeable or transferable for any reason and lost or stolen cards will be replaced at a cost of £5. The purchase of any membership cannot be done so in conjunction with any other offer/voucher and cannot be purchased using the online discount. Crealy Great Adventure Park reserves the right to amend opening times, withdraw attractions, discounts and amend opening times without prior notice. Some attractions are not included in the admission price, for which a reasonable charge is made. Crealy Members are subject to the same rules and regulations as all guests to the Park. The management reserve the right to refuse an application or renewal for a Crealy Membership, or to withdraw a Membership. These terms and conditions are subject to change by the management without prior notice.

Membership cards must be presented on arrival at the park and swiped through the turnstiles. Any card that has been forgotten or is lost or stolen must be replaced at a charge of £5.00. Admission will be refused to any person who does not have a valid membership card.
Only one visit to Santa’s grotto per membership during December. All other visit to Santa’s grotto will be subject to a £5 charge.
You must be able to produced, when asked, a valid membership card for each member. Lost membership cards will be replaced at a cost of £3 each
The terms of your membership to Crealy Great Adventure Park also require you to have a ‘recognisable photo’ when scanning your membership card at the park entrance. You will be asked to update this image if the entry team request so.
Please note all outdoor attractions will be closed during Term Time.  Indoor attractions will remain open all year except Christmas Eve, Christmas Day and Boxing Day. 

Please note a Crealy membership cannot be used for admission against Educational Trips. 

"Price for Life"

By renewing on or before the expiry date of the membership the Individual Membership renewal price will remain the same. All Members please note that this offer will cease with immediate effect if you allow your individual Annual Membership to expire or if, at any time, a Direct Debit Instruction is cancelled or a payment is referred due to lack of funds. 

Group & Event Terms and Conditions

Payment

  • Group rates are available to all organised groups who pay in advance with a minimum of 15 paying guests.
  • A 20% deposit is to be made by cash or card in order to secure a booking.
  • Invoices will only be made to schools who have agreed to the payment terms of paying the full balance by cheque or BACS 14 days prior to the visit.
  • Once full payment is made to Crealy by cash or card only, you will receive the final confirmation by email.

Your booking confirmation must be presented at the ticket office to gain entry into the park. Wristband will be issued to everyone entering the park depending on the type of event. Entry will be denied unless they are securely fastened around your wrist. Wristbands are valid for one day only.

Final Payment

  • The final balance payment is due 14 days prior to arrival. If we do not receive your final balance payment 14 days before arrival, your booking will automatically be cancelled and no refund will be given.

Ticket Sales

  • It is against Crealy Great Adventure Park policy for Event Organisers to sell tickets on the door. Any Event Organiser who sells tickets on the door will be asked to stop immediately.

Damage deposit

  • An additional damage deposit of £100 (per 100 people) will be debited from a credit card at this stage and, subject to damage, repair, breakages and unnecessary clean-up operations, refunded onto the card the next working day. Anyone seen to be misusing the park, will not be allowed to stay on site and may jeopardise the fun for the remaining guests as the event may have to be closed early.

Changing your Booking

  • If, for any reason, you would like to amend your booking after it has been confirmed we will do our best to assist you.
  • If you wish to amend your booking and provide us with more than 7 days’ notice prior to arrival date then no charge will be made.
  • If you wish to amend your booking and provide us with less than 7 days’ notice then a cancellation charge will be added to your balance of £25.
  • However, you may transfer your booking into someone else's name provided we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.
  • If, for any reason, you have to cancel your visit you should contact Crealy immediately on 01395 233200. The reasons for any such cancellations will be considered sympathetically and, if requested by you, we will attempt to offer you alternative dates.
  • Once a booking has been made it is non-transferable, cannot be sold, and is non-refundable unless otherwise stated in the cancellation policy.
  • Only persons authorised are permitted to sell or offer any tickets to guests within Crealy Great Adventure Park. All tickets and wrist bands are non-transferable and not for resale, if this is done these tickets/wrist bands will become automatically void.
  • Where a refund is to be made by Crealy Great Adventure Park, payments made by credit or debit cards will be refunded via the same card number less any non-refundable deposit and any other non-refundable amount.

Under 18 s

  • No children under the age of 16 will be admitted to the park unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Crealy reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
  • It is your responsibility to check our opening and closing times before you visit the park
  • All normal terms and conditions of entry to Crealy Park apply. Please refer to our website for our full Terms and Conditions.

Park Opening Times and Attractions

  • Park Opening Times and Attractions vary across the year. Please visit the website for up to date information. Rides can close for safety reasons at any time.

Licencing

  • Depending on the nature of the event our preferred Security Company will carry out the following security checks as they see fit:
  • Management reserve right to refuse entry to the event as a result of any anti-social behavior including line jumping, drunk, disorderly, abusive behavior.
  • Inappropriate behavior may result in expulsion from the event without refund.
  • Security will refuse entry to anyone drunk. Refusal to be searched will result in refusal of entry.
  • Clothing and or bag searches on arrival if deemed necessary (female security staff will search females if required).
  • Guests are not permitted to bring alcohol to the event, any alcohol or illegal substances found will be confiscated and destroyed.
  • All events are drug free.
  • Alcohol is served within specified bar areas at Devon’s Crealy for over 18's only.
  • Photographic Identification will be required and will only be accepted in the form of driving license, passports or Over 18 Pass cards. Failure to produce this will result in refusal of the sale of alcohol.

Event Organiser Procedure upon arrival

  • The Event organiser should arrive at least 15 minutes prior to the start of the event and make themselves known to the Evening Duty Manager.

Termination of contract and Cancellation policy:

  • In the unfortunate event of this Agreement being terminated by the event organiser, the deposit is non-refundable.
  • Should Crealy Great Adventure Park be misled or misinformed in any way regarding the nature of the event, or the number of attendees or for any other reason, Crealy Great Adventure Parks reserves the right to cancel the event and reclaim any costs incurred from the person or group organizing the event. Such costs could include but are not limited to, food already purchased Crealy Great Adventure Park staff costs, Security costs and the 20% booking deposit will not be refunded.

Confidentiality terms and conditions

  • Please note that once your booking has been complete we will only be able to discuss the booking with the lead Organiser. The lead organiser will be the person who makes the booking with us. Unfortunately we will be unable to give out any information regarding the booking to any other members of the party.

Birthday Terms and Conditions

  • A £30 non-refundable deposit is required by a debit or credit card to secure your birthday package.
  •  
  • The final balance for your booking is due 14 days prior to arrival. If we do not receive your final balance payment at this time, your booking will be cancelled automatically and no refund given.
  •  
  • Once full payment has been paid you will receive a final booking confirmation, you will need to bring this with you as proof of your birthday package. You will receive wristband.

Charity Requests

  • All requests for charitable support must be e-mailed to fun@crealy.co.uk at least 6 weeks prior to the event. The e-mail must contain details of the event itself (including times, dates and locations), the cause, the person requesting and there must be a telephone number and postal address included also. Please also explain to us briefly why you feel we should support your event.
  • Please note that Crealy does not give financial sponsorship towards any organisation – we only give tickets as raffle prizes to selected charitable causes. Your request for assistance will be reviewed in line with the other requests we have received and we will donate tickets where possible, however – whilst we try our best to support as many good causes as possible over the course of the year – please note that this cannot be guaranteed for all events.

Complimentary Tickets Terms and Conditions

  • Tickets should be presented at the ticket office to gain complimentary entry to the Park.
  • Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
  • Some rides have height, age and health restrictions for safety reasons. See website for details.
  • Visitors are reminded that for technical, operational, weather or for any other reasons, any attraction, ride or facility may be altered, closed, removed or be otherwise unavailable at any time without prior notice.
  • Limited opening times of some attractions & rides will operate during certain periods of the year.
  • Photocopied tickets will not be accepted.
  • This ticket is not for resale and  is non-refundable, has NO cash value.
  • The management reserves the right to refuse admission for whatever reason.
  • Children aged 16 years or older can enter the Park without an adult. Children under 16 years need to be accompanied by an adult aged 18 years or over. Any child or children whilst in the Park must remain under the control or supervision of an adult at all times.
  • All normal terms and conditions of entry to Crealy Adventure Park & Resort apply.
  • Please refer to our website for our full Terms and Conditions.
  • 2017 tickets are valid until: 31st December 2017.
  • Children under 92cm in height are admitted free into the Park.
  • Not valid with any other offer.
  • Only valid on full price individual tickets.