Park Terms and Conditions

Refusing Entry

Crealy reserve the right to refuse entry to the Park in the event that the capacity for visitors at the Park is reached and/or exceeded. Crealy reserves the right, in its absolute discretion, to refuse admission to the Park, ban from entry into the Park, or remove from the Park without right to refund any person who;

  • Acts in an inappropriate and/or undesirable manner whilst traveling to the Park whether by bus, coach or other means. Where such behaviour has been reported to Crealy.
  • Has behaved in, or in the vicinity of, the Park in a manner, which, in the opinion of Crealy, has, or is likely to affect the safety and enjoyment of other guests or staff.
  • Uses threatening, abusive or insulting words or behaviour in any way shape or form that provokes or behaves in a manner which may provoke a breach of the peace.

General Information 

We are prepared to allow entry to the park to those visitors who are willing to comply with the Park regulations set out below. We are sure that you will wish to assist Crealy in ensuring the Park and facilities remain a safe place in which to enjoy a fun and exciting experience. Whilst inside the Park all visitors must comply with any instructions given to them by Crealy personnel. 

  • All persons entering the Park must pay for admission or hold a valid admission ticket. If re-entry into the Park is required, you must obtain an appropriate hand stamp, before exiting the Park which must be shown at the time of re-entry to gain access to the Park.
  • Admission tickets are non-exchangeable, non-refundable and void if altered. Admission tickets will only be exchanged or refunded if Crealy, in its absolute discretion, chooses to do so.
  • Children aged 16 years or older can enter the Park without an adult. Children under 16 years need to be accompanied by an adult aged 18 years or over. Any child or children whilst in the Park must remain under the control or supervision of an adult at all times
  • We regret that due to our zoo license conditions we no longer allow dogs on park.
  • Any person found to be in the possession of an article deemed to be offensive of dangerous would be immediately escorted from the Park without the right to refund and be open to prosecution.
  • The consumption of alcohol is permitted only in authorised places within the Park. Accordingly alcohol may not be taken into the Park.
  • Guests who appear to be under the influence of alcohol may be refused admission to the Park or escorted from the Park without right to refund.
  • The use of illegal substances is strictly prohibited and any persons found possessing, using or who appear to be under the influence of illegal substances will be refused admission or escorted from the Park without right to a refund.
  • Crealy will endeavour to ensure that as many rides and attractions as possible are available for use by guests. Crealy reserve the right, without prior notice and without refund or compensation to close and/or chance the programme of rides and attractions and/or the Park's operation hours. All rides, attractions, amusements, transport systems and other facilities must only be used in accordance with the operator's instructions.
  • Climbing or standing upon fences, barriers, walls, safety fences, rock arrangements, ride structures, exhibits or buildings is strictly prohibited. Crealy reserves the right to prosecute any person found damaging or defacing any part of the grounds, fences, barriers, walls, ride structures, exhibits, fabrics or buildings and to initiate legal proceedings if appropriate.
  • No vehicles are permitted to remain in the Park outside the Park's normal operating hours without the prior express permission of the security duty manager, who retains absolute discretion as to whether such permission is granted.
  • From time to time Crealy or other authorised parties carry out photography and/or video recording at the Park, which may feature visitors.
  • Crealy takes no responsibility for any loss or damage to such belongings. Sensible clothing and footwear must be worn at all times when in and about the Park. Please note that for health and safety reasons shirts and shoes must be worn on all rides at all times.
  • Vehicles are parked at owner's risk. Crealy takes no responsibility for damage caused to any vehicle using the car park. You park at your own risk; we do not guarantee the security of your vehicle and/or its contents.
  • By entering the Park you consent to us photographing or filming you and using the resulting pictures for any promotional purpose without payment to you. If you do not wish to be photographed or filmed, please contact Guest Services upon arrival that will be able to advise you further.
  • Height, age and weight restrictions apply to many of the attractions. 

     


CREALY CHRISTMAS SPECTACULAR

ADVANCE ONLINE BOOKINGS

  • Due to limited availability, tickets for the Christmas Spectacular event are only available online and must be booked in advance. Tickets will not be available on the gate. We strongly advise that you book early to avoid disappointment. When they’ve gone, they’ve gone!
  • Tickets will need to be collected from the main ticket office using the email confirmation featuring the unique booking reference number provided
  • Unfortunately discount vouchers, pre-paid corporate tickets and complimentary tickets cannot be used for entry to the Christmas Spectacular event
  • Your ticket includes a seat to one of the Christmas on Ice shows. Although we can’t guarantee your chosen show time, we will guarantee that everyone in your booking will all be at the same show
  • Ticket holders will be receive an activity card. This card will gain you entry into the Christmas attractions and must be retained for entry to the Christmas attractions.
  • Seating for the show is not allocated; you will be free to choose any available seat. There is enough seating for all tickets sold. Tickets / show times cannot be changed
  • Doors will open 30 minutes before each show commences, we recommend that you take your seats no later than 10 minutes before the advertised show time
  • Doors to the show arena will close 2 minutes before the show starts. Due to stringent safety regulations no entry will be permitted to the arena once the show has started.
  • Any tickets that have been purchased incorrectly may subject to a correction payment at the ticket office.
  • Online tickets are non-changeable and non-refundable
  • Tickets for the Christmas Spectacular are not subject to the 6 day return offer
  • Tickets for the Christmas Spectacular are not subject to the usual 20% off for booking online in advance
  • Please note that infants, carers and usual FOC tickets will be required to book a ticket for our Christmas Spectacular, please visit https://bookings.crealy.co.uk/crealy/sessions.aspx?tid=64 for prices and to book your ticket today
  • Please note that if you have booked for our Twilight Editiion, you will receive a limited activity card as advertised.
  • Entry to the Theme Park will be from 14:00 - 19:00 for all Twilight tickets
  • Queue lines for selected rides will close from 16:30 and all other rides will close at 17:30 during the Christmas Spectacular.

TICKETS FOR ANNUAL PASS HOLDERS

  • Annual pass holders wishing to experience the Christmas Spectacular and any of the other associated events will be required to purchase advanced tickets, these tickets are subject to substantial discounts.
  • Tickets must be collected from main ticket office using the unique booking reference number as well as presenting a valid annual pass.
  • All ticket holders will be required to wear the provided wristband before entering the park. This wristband will determine to which show your seats have been allocated. 
  • All annual pass holders will be able to visit the Park as normal during December and will have access to all of the regular advertised rides and attractions
  • Any tickets that have been purchased incorrectly will be subject to a correction payment at the ticket office

T&C's Exclusive Radio Event - Friday 21st December 

Global, Radio Exe, Radio Plymouth & Pirate FM

  • Please note that if you have booked via one of our media partners you will receive a limited activity card as advertised.
  • Entry into the park will be from 12pm onwards.
  • This ticket is not for resale and is non-refundable, has NO cash value.
  • This ticket is valid on the 21st of December only.
  • Tickets cannot be part of our 7-day free return offer.
  • Children under 92cm in height are admitted free into the Park.
  • Not valid with any other offer.
  • Queue lines for selected rides will close from 16:30 all other rides will close at 17:30 during the Christmas Spectacular.
  • Please note these tickets include limited Christmas Spectacular attractions.  
  • Please show your printed voucher on arrival. 

PARK OPENING INFORMATION

During December the Tidal Wave Log Flume & the Aqua Blaster Bumper Boat rides will be closed:  All other rides will be open unless subject to adverse weather conditions. 

CREALYS CHRITMAS SPECTACULAR PARK OPENING TIMES 

1, 2, 8, 9, 15, 16, 17, 18, 19, 21, 22, 23rdDecember - Daily 10.00am – 5.30pm

NORMAL THEME PARK OPENING TIMES

3, 4, 5, 6, 7th& 10, 11, 12, 13, 14thDecember - Daily 10.00am – 5.00pm

The park will operate normally as per the term time opening schedule on these dates. None of the Christmas attractions or activities will be available during these dates.


 

Online Tickets

Park tickets are non- changeable and non-refundable.

20% off admission prices (full price tickets and concessions) when you book online up to the day before your visit.

Don't forget to validate your tickets at Guest Services for the 6 day FREE Return - only valid in the Devon School Holidays *T&C's apply 

*Excluding tickets for The Crealy Christmas Spectacular


Go Kart Voucher online ticket T&Cs

  • Height and age restrictions apply.
  • Receipt must be exchanged for token at Guest Services.
  • Receipt has no cash value.
  • Tokens are the responsibility of the individual. Without a token you cannot experience the ride.
  • Ride may close due to wet weather conditions.
  • Photocopies/duplicates will not be accepted.

Conditions of Sale

  • Please examine your ticket immediately upon receipt as mistakes cannot be rectified on the day of admission.
  • Ticket should be presented at the ticket office to gain entry to the Park.
  • Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
  • Some rides have height, age and health restrictions for safety reasons. See website for details.
  • Visitors are reminded that for technical, operational, weather or for any other reasons, any attraction, ride or facility may be altered, closed, removed or be otherwise unavailable at any time without prior notice.
  • Limited opening times of some attractions & rides will operate during certain periods of the year.
  • Photo copied tickets will not be accepted
  • This ticket is not for resale and is non-refundable, has NO cash value.
  • The management reserves the right to refuse admission for whatever reason
  • Children aged 16 years or older can enter the Park without an adult. Children under 16 years need to be accompanied by an adult aged 18 years or over. Any child or children whilst in the Park must remain under the control or supervision of an adult at all times
  • All normal terms and conditions of entry to Crealy Great Adventure Park & Resort apply. Please refer to our website for our full Terms and Conditions.

Smoking Policy

Crealy Adventure Park is a non-smoking park. There is one designated smoking area on the park.  The Dome behind the Carousel this is the only area where smoking is allowed. Smoking is not permitted in any other outdoor spaces including ride queue-lines. The policy above also applies to electronic cigarettes. 


7 days of fun for the price of 1 

  • When you pay both the full individual ticket price and the concession ticket price to visit Crealy Adventure Park, you will be entitled to return free of charge for the following six days during our normal opening times. This also includes tickets bought online.
  • To activate this offer while you are at Crealy, please visit the Guest Services kiosk located inside the Park with your admission receipt before you leave on your first paid visit.
  • In order to validate your receipt, an individual photograph will be taken and matched with your receipt reference; this will entitle the photographed individuals to Crealy for the next six consecutive days.
  • All validated receipts must be produced at Admissions on every subsequent visit and will automatically expire six days after validation.
  • Tickets are non-transferable, non-refundable and void if altered.
  • Our six day return offer is not valid with pre-paid special rate tickets, including group rate tickets, complimentary tickets or our low season £7.95 tickets.
  • All Birthday Packages are excluded from the 7 day return offer

Memberships

  • A valid Membership admits the named person to Crealy Adventure Park during normal opening hours and on normal opening days.
  • Memberships are not interchangeable or transferable for any reason and lost or stolen cards will be replaced at a cost of £1.00.
  • The purchase of any membership cannot be done so in conjunction with any other offer/voucher and cannot be purchased using the online discount.
  • Crealy Adventure Park reserves the right to amend opening times, withdraw attractions, discounts and amend opening times without prior notice. Some attractions are not included in the admission price, for which a reasonable charge is made.
  • Crealy Members are subject to the same rules and regulations as all guests to the Park. The management reserve the right to refuse an application or renewal for a Crealy Membership, or to withdraw a Membership. These terms and conditions are subject to change by the management without prior notice.
  • Membership cards must be presented on arrival at the park and swiped through the turnstiles. Any card that has been forgotten or is lost or stolen must be replaced at a charge of £1.00. Admission will be refused to any person who does not have a valid membership card.
  • The terms of your membership to Crealy Adventure Park also require you to have a ‘recognisable photo’ when scanning your membership card at the park entrance. You will be asked to update this image if the entry team request so.
  • Please note all outdoor attractions will be closed during term time.  Indoor attractions will remain open all year except Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.  

Upgrading your day ticket to an annual membership: 

  • Any ticket purchased through Crealy Adventure Park & Resort such as at admission gate, online or through the call centre will be able to upgrade to a Crealy Annual Pass. The cost that will be deducted off the Crealy Annual Pass will be the amount that you purchased your ticket for. As an example if you purchased a ticket for £21.95 it will be taken off of your Crealy Annual Pass. This is available on full paying memberships and direct debit memberships. 
  • If your entry tickets are complimentary tickets, or purchased through a 3rd party you will not be eligible to upgrade.

Please note we are only able to upgrade you on the day of your first visit to Crealy Adventure Park & Resort and cannot accept upgrades on our 6 day free return tickets.


"Price for Life"

  • By renewing on or before the expiry date of the membership the Individual Membership renewal price will remain the same. All Members please note that this offer will cease with immediate effect if you allow your individual Annual Membership to expire or if, at any time, a Direct Debit Instruction is cancelled or a payment is referred due to lack of funds. 

Group & Event Terms and Condition

Payment

  • Group rates are available to all organised groups who pay in advance with a minimum of 15 paying guests.
  • A 20% deposit is to be made by cash or card in order to secure a booking.
  • Invoices will only be made to schools who have agreed to the payment terms of paying the full balance by cheque or BACS 14 days prior to the visit.
  • Once full payment is made to Crealy by cash or card only, you will receive the final confirmation by email.
  • Your booking confirmation must be presented at the ticket office to gain entry into the park. Wristband will be issued to everyone entering the park depending on the type of event. Entry will be denied unless they are securely fastened around your wrist. Wristbands are valid for one day only.

Damage deposit (Evening Bookings Only)

An additional damage deposit of £100 (per 100 people) will be debited from a credit card at this stage and, subject to damage, repair, breakages and unnecessary clean-up operations, refunded onto the card the next working day. Anyone seen to be misusing the park, will not be allowed to stay on site and may jeopardise the fun for the remaining guests as the event may have to be closed early.


Final Payment

  • The final balance payment is due 14 days prior to arrival. If we do not receive your final balance payment 14 days before arrival, your booking will automatically be cancelled and no refund will be given.

Ticket Sales

It is against Crealy Adventure Park policy for Event Organisers to sell tickets on the door. Any Event Organiser who sells tickets on the door will be asked to stop immediately.


Changing your Booking

  • If, for any reason, you would like to amend your booking after it has been confirmed we will do our best to assist you.
  • If you wish to amend your booking and provide us with more than 7 days’ notice prior to arrival date then no charge will be made.
  • If you wish to amend your booking and provide us with less than 7 days’ notice then a cancellation charge will be added to your balance of £25.
  • However, you may transfer your booking into someone else's name provided we are advised of, and are in agreement with, the changes, for which there is no administration fee payable.
  • If, for any reason, you have to cancel your visit you should contact Crealy immediately on 01395 233200. The reasons for any such cancellations will be considered sympathetically and, if requested by you, we will attempt to offer you alternative dates.
  • Once a booking has been made it is non-transferable, cannot be sold, and is non-refundable unless otherwise stated in the cancellation policy.
  • Only persons authorised are permitted to sell or offer any tickets to guests within Crealy Adventure Park. All tickets and wrist bands are non-transferable and not for resale, if this is done these tickets/wrist bands will become automatically void.
  • Where a refund is to be made by Crealy Adventure Park, payments made by credit or debit cards will be refunded via the same card number less any non-refundable deposit and any other non-refundable amount.

Under 16s

  • No children under the age of 16 will be admitted to the park unless they are accompanied by an adult aged 18 years or over and such child or children whilst on site must remain under the control or supervision of an adult at all times. Crealy reserves the right, in its absolute discretion to change the age restrictions referred to in this condition, if any particular circumstances so require in the interests of safety and security.
  • It is your responsibility to check our opening and closing times before you visit the park
  • All normal terms and conditions of entry to Crealy Adventure Park apply. Please refer to our website for our full Terms and Conditions.

Park Opening Times and Attractions

  • Park Opening Times and Attractions vary across the year. Please visit the website for up to date information. Rides can close for safety reasons at any time.

Licencing

Depending on the nature of the event our preferred Security Company will carry out the following security checks as they see fit:

  • Management reserve right to refuse entry to the event as a result of any anti-social behaviour including line jumping, drunk, disorderly, abusive behaviour.
  • Inappropriate behaviour may result in expulsion from the event without refund.
  • Security will refuse entry to anyone drunk. Refusal to be searched will result in refusal of entry.
  • Clothing and or bag searches on arrival if deemed necessary (female security staff will search females if required).
  • Guests are not permitted to bring alcohol to the event, any alcohol or illegal substances found will be confiscated and destroyed.
  • All events are drug free.
  • Alcohol is served within specified bar areas at Crealy for over 18's only.
  • Photographic Identification will be required and will only be accepted in the form of driving license, passports or Over 18 Pass cards. Failure to produce this will result in refusal of the sale of alcohol.

Event Organiser Procedure upon arrival

  • The Event organiser should arrive at least 15 minutes prior to the start of the event and make themselves known to the Evening Duty Manager.

Termination of contract and Cancellation policy:

  • In the unfortunate event of this Agreement being terminated by the event organiser, the deposit is non-refundable.
  • Should Crealy Adventure Park be misled or misinformed in any way regarding the nature of the event, or the number of attendees or for any other reason, Crealy Adventure Park reserves the right to cancel the event and reclaim any costs incurred from the person or group organizing the event. Such costs could include but are not limited to, food already purchased Crealy Adventure Park staff costs, Security costs and the 20% booking deposit will not be refunded.

Confidentiality terms and conditions

  • Please note that once your booking has been complete we will only be able to discuss the booking with the lead Organiser. The lead organiser will be the person who makes the booking with us. Unfortunately we will be unable to give out any information regarding the booking to any other members of the party.

Birthday Terms and Conditions

  • A £30 non-refundable deposit is required by a debit or credit card to secure your birthday package.
  • The final balance for your booking is due 14 days prior to arrival. If we do not receive your final balance payment at this time, your booking will be cancelled automatically and no refund given.
  • Once full payment has been paid you will receive a final booking confirmation, you will need to bring this with you as proof of your birthday package. You will receive wristband.
  • Birthday Package tickets are not vaild for 7 day return
  • Please be aware that our Atlantis Birthday Parties will come with 1 Ride Operator as standard. If you would like to add any extra ride operators it will come at a cost of £100.00 per extra operator. You can contact our helpful team on 01395 233200 to add an extra operators.

Charity Requests

  • All requests for charitable support must be e-mailed to fun@crealy.co.uk at least 6 weeks prior to the event. The e-mail must contain details of the event itself (including times, dates and locations), the cause, the person requesting and there must be a telephone number and postal address included also. Please also explain to us briefly why you feel we should support your event.
  • Please note that Crealy does not give financial sponsorship towards any organisation – we only give tickets as raffle prizes to selected charitable causes. Your request for assistance will be reviewed in line with the other requests we have received and we will donate tickets where possible, however – whilst we try our best to support as many good causes as possible over the course of the year – please note that this cannot be guaranteed for all events.

Complimentary Tickets Terms and Conditions

  • Tickets should be presented at the ticket office to gain complimentary entry to the Park.
  • Replacements for lost tickets will not be issued and there will be no refunds for unused tickets.
  • Some rides have height, age and health restrictions for safety reasons. See website for details.
  • Visitors are reminded that for technical, operational, weather or for any other reasons, any attraction, ride or facility may be altered, closed, removed or be otherwise unavailable at any time without prior notice.
  • Limited opening times of some attractions & rides will operate during certain periods of the year.
  • Photocopied tickets will not be accepted.
  • Please refer to our website for our full Terms and Conditions.
  • Complimentary and discounted voucher tickets are valid until 31st October on the year that they were issued.
  • Children under 92cm in height are admitted free into the Park.
  • Complimentary tickets are not valid for 7 day return

T&C’s Online Discount Voucher for Food

  • Voucher is valid at Blackbeard’s Chicken Shack, Adventurers food court, Route 66, Beach Bar, Hotdogs, Subs and Salads and Beach Bar.
  • Voucher is only applicable to main meals and meal deals, not valid on snacks, Ice Creams, Beverages and confectionary.
  • Vouchers non transferable.
  • Voucher cannot be used in conjunction with any other Promotion or discount.
  • Promotion can be withdrawn at any time and is subject to availability.
  • The customer must show and surrender the voucher before ordering.
  • Strictly one voucher per purchase. Please ask a member of Staff if you are unsure what is included in the offer
  • If you lose your voucher, it will not be replaced.
  • Subject to availability and restaurant opening hours.
  • Voucher only valid on date of online booking to visit the park.


Crealy Gift Card 

  • A Crealy Gift Card can be redeemed for full or part payment against Theme park entry, annual memberships, and purchases at all of the Resorts food and retail outlets.
  • Gift Cards will be treated as cash – lost, stolen or damaged cards cannot be replaced.
  • A Gift Card cannot be exchanged for cash and no change or refunds will be given.
  • Gift Cards will expire 18 months after the date of purchase – any remaining balances will not be refunded.
  • The minimum single amount to be preloaded load on to a Crealy Gift Card is £10.
  • Provided a Gift Card has not expired any remaining balances can be used against future purchases.
  • The balance (£) remaining on any Gift Card can be checked at any time either by:
  • Presenting the Gift Card at the main ticket office or at Guest services. The Gift Card will be scanned and receipt showing the remaining balances and expiry date will be returned to the card holder. Or by calling our Call centre with the Gift Card number.
  • Only original Gift Cards will be accepted On-Park. No paper copies or digital images presented on a mobile device will be accepted under any circumstances.
  • Crealy Gift cards can be purchased either over the telephone or whilst at the park.
  • The management reserve the right to withdraw the Crealy gift card service without any prior notice.
  • Sales of Crealy Gift  Cards are made, managed and fulfilled by Crealy Adventure Park - a trading name of Maximum Fun LTD. Sidmouth Road, Clyst St Mary, Devon, EX5 1DR.
  • Crealy Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card.
  • Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately
  • The re-sale of Gift Cards sold via this website is strictly prohibited
  • Crealy Gift Cards cannot be used against any online purchases and are only usable at Crealy Facilities.

Blue Peter Badges

When using a Blue Peter badge to gain free entry to the park, each child must be accompanied with a full paying adult. The adults must purchase their tickets at full price on the day and not the discount rate which is available online.

To verify a Blue Peter badge we must see 2 of the following:

  • Valid Blue Peter Badge
  • Blue Peter ID Card
  • Blue Peter Certificate/Letter

Sports Court Hire Terms & Conditions

  • All bookings are non-changeable & non refundable
  • All bookings must be paid in full at time of booking
  • Once full payment is made to Crealy Adventure Park & Resort, you will receive the final confirmation by email
  • The hirer must leave the facilities in a clean and tidy state after use and is responsible for ensuring that the facilities are treated in a considerate manner
  • The hirer must ensure that the time slots that they have booked are kept to and do not run over. Failure to do so could result in extra charges
  • We request that you arrive 15 minutes before your slot to check in at reception
  • Please park you cars in Crealy Adventure Park & Resorts main car park and check in at Crealy Meadows reception
  • Smoking is not permitted anywhere on the facility, no alcohol is permitted on the premises at any time
  • For the benefit of all our guests and local residents, we ask that you do not use abusive language whilst at the facility
  • Any dispute relating to the hire of the facility will be referred to the Management group
  • Normal Crealy Meadows terms and conditions apply
  • Hirers must have their own liability insurance when using the Sports Court