Annual Pass Sales & Engagement Team Member

Crealy Theme Park & Resort is the South West’s largest family theme park which offers over 60 rides and attractions.

At Crealy, we’re excited to be growing our team! We’re seeking individuals to join our dynamic and supportive workplace. You’ll enjoy fantastic rewards such as Friends and Family passes, discounted tickets, flexible schedules, and excellent opportunities for career growth.

The park prioritises teamwork, training, and staff development and promotes an environment where employees feel appreciated and inspired.

An exciting new role has opened within our Annual Pass Membership Team. We are looking for a well organised, enthusiastic and self-motivated person to provide support in our Annual Pass Hub with responsibility for sales, retention and growth of the resort’s £1m+ Annual Pass business. You will enjoy working in a fast-paced sales environment, with the sole purpose of providing families with never ending moments of joy.

The day to day duties involve:

· Employ sales techniques to encourage guests to take out an Annual Pass

· Provide a consistent message to all potential Annual Pass guests

· Process new sales transactions, updates to passes and renewals efficiently

· Provide a warm and welcoming space for potential Annual Pass Members

· Ensure all Annual Pass sales areas are open and ready to operate in a timely manner

· Promote and sell Annual Passes outside the hub environment as directed by Annual Pass Supervisor

· Work towards agreed daily sales targets

· Deliver excellent customer service, and a consistent customer journey

· Ensure that all company GDPR procedures and policies are strictly adhered to

· Always display exemplary conduct and demonstrate your knowledge of the company values

You will need to be

· Super organised and well planned

· Competent with sales techniques to encourage conversions

· Passionate about Crealy as a family attraction

· Obsessive about beating targets

· A strong and clear communicator

· Fanatical about delivering outstanding customer service

This is a seasonal position that requires you to be available to work weekends, school holidays, and Bank Holidays.

Hours will be rostered in advance. You must also be flexible to meet the peak and off-peak demands of our opening.

Our team is the key to our success, we are all one team working together. We offer full training and ongoing support throughout the season. Whatever stage you are at in your working life, we have something for you. All we need is for you to have a positive attitude and enjoy working as part of a team and in a fast-paced environment.

You will need to have proof of right to work in the UK (either a birth certificate or current.

You will need to have proof of right to work in the UK (either a birth certificate or current passport) and be able to provide details of a reference.  Please ensure you have both before applying.