Covid-19 Update

For all our latest COVID-19 related F.A.Qs please click the link below. 

 COVID-19 F.A.Qs  

 

Wednesday 29th April 2020

We have decided to postpone the opening of our Resort for the 2020 season until further notice. 

The safety and wellbeing of our guests and team are our absolute priority and we will fully support any Government recommendations and update guests accordingly.

We appreciate you may have questions and concerns but before trying to contact us please read the below. If you are booked to stay with us:

  • Before 4th July 2020

Please wait for us to contact you as we are working through contacting guests due to arrive first as a priority.

  • 5th July 2020 and onwards

We're currently looking forward to welcoming you to our Resort as planned. If this changes we'll be in touch with you nearer the time.

For all guests due to stay with us before 30th April and haven't yet heard from us, email us with your choice of a new break at fun@crealy.co.uk for any date, valid for 12 months from the date you were due to arrive.

•          If your chosen break is cheaper, we will refund the difference.
•          If your chosen break is more expensive, you will need to pay the difference.

The quickest and easiest way to amend your break is to email us at fun@crealy.co.uk. When you email, for us to help you amend your break in the quickest possible time, please include:

•          The start date of your current breaks in the subject header
•          Your booking reference number, telephone number and include the date and accommodation type would like to move to, within the body of your email.

If you have any further questions we would be happy to discuss this with you, however at this time we are not taking incoming calls. If you wish to contact us, please email Fun@crealy.co.uk and one of the team will call you back, or respond to your query.

We endeavour to get back to you within 72 hours, but please bear with us during these times.

Thank you for your understanding. 

Monday 23rd March 2020 

Further to the Government's statement urging everyone to avoid unnecessary contact, close social proximity, or travel, and following on from the temporary closure of our Theme Park, we have taken the decision to postpone the opening of our Resort for the 2020 season until further notice. 

With this in mind we will be giving all our guests the opportunity to amend their breaks. At this point, we will be contacting all bookings made up until the 30th April 2020.

We are mindful of the impact of this extraordinary crisis on our guests, staff and suppliers and we are following the Governments advice to protect the most at risk in our society. 

Our reservations team will continue to advise our guests as to the situation regarding their individual breaks. Please allow them time to contact you, as we will prioritise contacting guests who are due to stay with us in date order. 

We want to reassure ALL existing and new bookings, that you will not lose out and monies will be credited to you to use on a later date. 

Thank you for your understanding. 

Friday 20th March 2020 

Theme Park Closure 

Due to the ongoing situation the UK is facing regarding COVID-19 and the most recent advice from the UK Government we are sorry to announce that Crealy Theme Park & Resort will now be closed until further notice. 

For any guests due to stay with us, we will be contacting you early next week with any updates. 

All the information we have given to date still stands and can be found on our F.A.Qs page. 

Wednesday 18th March 2020 

Due to the nature of the current situation the UK is facing regarding COVID-19, a decision has been made to temporarily close the Theme Park.

The health and safety of our guests and employees is our number one priority, and so we are taking the necessary measures to prevent the spread the COVID-19 as set out in the Government’s recent proposals surrounding the virus.

The current plan is to re-open on Saturday 28th March in line with all other UK theme parks; however should this change for any reason then we will keep you updated via our website and social media pages.

Due to the unprecedented number of phone and email enquiries we will endeavour to respond within 24 hours.

A separate email with further information will be sent to the following people within the next 48 hours.

• All Annual Pass holders.
• Any guests with short break holidays booked.
• Guests with pre-booked Theme Park tickets.

Thank you for understanding during these uncertain times.

 

Friday 13th March 2020 

The health and safety of our guests is our top priority. We would like to reassure everyone that we are following the most recent government guidelines to prevent the spread of the Coronavirus.

We have increased the number of cleaning checks carried out to ensure that our site is thoroughly cleaned with special attention being paid to the high use areas such as indoor play facilities, which are being disinfected every 30 minutes.

We have hand sanitisers situated throughout the park for our guests to use as well as plenty of hand washing areas and providing information to all guests with advice on basic personal hygiene to help avoid the spread of germs. 

From Saturday the 14th of March until further notice we will be operating a cashless system and therefore will be only accepting payments via debit or credit cards and encourage all guest to use a contactless payment method. We also accept Apple pay which will allow guests to make payments using their mobile devices.

We may decide to carry out screening on all visitors using an non-invasive infrared / thermal temperature checking device. Guests with temperatures over 37.5 degrees Celsius will not be permitted access to the Theme Park.

Due to the nature of our industry, we do request that if you have travelled to any of the following countries listed below within the last 14 days, to not travel to the Resort at this time:

  • Cambodia
  • China
  • Iran
  • Italy
  • Japan
  • Laos
  • Macau
  • Malaysia
  • Myanmmar
  • Singapore
  • South Korea
  • Taiwan
  • Tenerife
  • Thailand
  • Vietnam

We will keep you informed of any updates, via the website and our social channels.

Thank you for your understanding.