Covid-19 Update 

Wednesday 24th February 2021 

In response to the government's recent announcement to ease lockdown restrictions in the coming months, we are pleased to announce that we are currently planning for the Theme Park to re-open on Monday 12th April. Those who have a short break booked with us before Monday 12th April will be contacted directly by one of our friendly advisors to rearrange or organise a full refund.

We are also planning for our Resort to re-open on Monday 12th April for Lodge breaks only. In line with the latest guidelines, we hope to resume all Camping & Glamping breaks again from Monday 17th May. Those with a Camping or Glamping break booked between 12th April and 17th May 2021 will also be contacted by one of our team in the coming weeks.
 
Please note that these dates are subject to change in line with any updated guidelines from the government.
 
We will also be in contact with all of our Annual Pass Holders in due course.
 
We look forward to welcoming you all back as soon as it is safe to do so!
 

Our Covid holiday guarantee

Crealy Theme Park & Resort  understands we are living in unprecedented and uncertain times. Our Coronavirus ‘Book with Confidence Guarantee’ means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic interrupts your plans. We will either move your booking to a later date or reimburse you in full. Please note terms and conditions apply.


What if I already have already purchased a ticket for when your closed?

If you have already purchased a day ticket with us for a date when the Theme Park is now closed, we will honour your ticket on another date once the Theme Park has reopened or we will refund you the price of your ticket. To arrange this, you can email one of our friendly advisors at fun@crealy.co.uk.

 What if I already have a holiday booked when your closed?

If you have a holiday booked with us during the time we are closed, we can move your holiday to another suitable date or offer you a full refund. To discuss your options, please call one of our friendly advisors on 01395 233200 or email fun@crealy.co.uk.

What will happen to my Annual Pass?
 
We will be freezing all direct debit payments for Annual Pass Holders and extending the expiry date for those Annual Pass Holders who have paid in full. However, the payment for November will still be taken as the process of requesting payment had already taken place prior to the announcement.  Because of this, we will not be taking the payment for December to substitute this payment. We recommend you don’t cancel your direct debit as this will effect your ‘Price for life’.

Should for any reason the Theme Park remain closed after the 5th December, we will continue to freeze direct debit payment and extend expiry dates for those that have Annual Passes paid in full until the park re-opens.

In addition to these questions,  if you have a holiday booked or have purchased theme park tickets outside of these dates, normal terms and conditions apply.

For all our latest COVID-19 related F.A.Qs and our Health & Safety measures please see below. 

vIEW OUR COVID-19 THEME PARK HEALTH & SAFeTY MEASURES  

VIEW OUR COVID-19 RESORT HEALTH AND SAFETY MEASURES 

Crealy Theme Park & Resort F.A.Q's 

Crealy Theme Park & Resort is currently operating a ‘card’ only service in all areas of the theme park. Should you wish to spend cash you can purchase a gift card at the entrance of the park.

How do I book a ticket?
To book a ticket please visit our ticket page. Tickets are only available online. Click here to visit our ticket page. 

Can I purchase a ticket at the Theme Park?
All tickets must be booked online in advance; you will not be able to buy tickets at the Theme Park.

Do I need to print my ticket?
All tickets booked will now provide you with a barcode; this barcode can either be printed or scanned on a digital device upon entry. 

What time can I arrive at the Theme Park?
We ask that guests do not arrive to the Theme Park any earlier than 15 minutes before the Theme Park opening time. Click here to view our opening hours. 

Do I need to wear a facemask? 
We encourage all guests to wear a face covering whilst visiting Crealy Theme Park & Resort, we trust that you are willing to play your part in protecting yourself and others. In line with government guidance, where a two metre social distance cannot be maintained, a face covering will be mandatory.  We have identified below the rides & attractions, food and retail areas that we will insist you to wear a face covering. 
 
•             The Flying Dutchman 
•             The Flying Machine
•             Jolly Roger
•             Maximus Rollercoaster
•             Lost World of Atlantis
•             Adventurers Food Court
•             Buddy Bear’s Kingdom Food Court
•             Crealy Gift Shop
•             Crealy Meadows Shop 
 
Our advice is in line with current UK Government regulations which also highlights that some guests with a reasonable excuse are not required to wear face masks. 
 
View the Government Guidelines 
 
Reasonable excuses include:
 
• Young children under 11.
• Not being able to put on, wear or remove a face covering because of a physical or mental illness or    impairment, or disability.
• If you are travelling with or providing assistance to someone who relies on lip reading to communicate.
• If putting on, wearing or removing a face covering will cause you severe distress (please bring a proof of eligibility for exemption and we will provide you with a suitable indicator that helps our team identify you as exempt. We understand that proof may vary in the form of Sunflower Lanyards, diagnosis letters to exemption cards, with the situation varying between each family and individual. Our welcome hosts at the Theme Park are trained to be discreet and compassionate on this).

Is there a limit on the number of tickets I can book? 
There is a new legal limit on gatherings of up to 6 people only. When meeting with people you don’t live with, you can socialise in groups of up to 6. You should continue to maintain social distancing with anyone you do not live with. 

Click here to view the Government's information on meeting with others safely.  

Track & Trace Policy 
By booking tickets online, you are consenting to your details being used for the Government’s compulsory track and trace policy.  Please note, your details will not be used for any other purpose. 

NHS Covid-19 App: Test & Trace
Look out for the QR codes at the entrance to the Theme Park & Resort which can be scanned via the new NHS Covid-19 App. Help protect yourself, your loved ones and the wider community by downloading the app, available free on both the App Store and Google Play. 

Find out about the app

Download the app today

Is your 7-4-1 offer still available? 
We will no longer be offering 7-4-1 tickets due to limiting the number of guests we allow on park. 

Are you still issuing ride access passes? 
Please click here to view our current ride access pass policy. 

Will the gift shop be open?
In line with the government guidelines and reduced capacity, our retail shop will open and will allow limited shoppers at one time.  

Can I use my gift card to book a ticket?
If you have a gift card and would like to book a ticket, please contact our Guest Services team who will be able to make your booking over the phone. We will need you to provide us with the date that you would like to book for, how many people and your gift card number. We ask that you email fun@crealy.co.uk with your name and number and a member or call one of team on 01395 233200.

I am an Annual Pass holder, how do I book my ticket? 
Annual pass Holders will need to book their tickets online, in advance. Annual Pass Holders will need their annual pass number to book online to receive their discount. Please view all Annual Pass F.A.Q's here.

Will Atlantis be open?
In line with the government guidelines Atlantis will remain closed until w/c 17th May.

Once re-open Atlantis will run a limited operation on a que system basis, there will be no seating areas in Atlantis until further notice.

Will the Animal Barn be open?
In line with the government guidelines and reduced capacity the Animal Barn will remain closed until further notice. However, Animal Land will be open for you to enjoy our animals. 

Will the Adventure Zone or Buddy Bears Kingdom be open?

All of our indoor play will remain closed until w/c 17th May in line with Government guidelines. 

When we reopen our indoor play a range of health and safety measures in place to ensure a COVID secure environment. Click below for all our health and safety measures. 

Adventure zone health and safety measures 

buddy bears kingdom health and safety measures 

I have complimentary tickets, can I use these?
Due to reduced capacity, we will not be accepting any complimentary tickets until further notice. 

I have tickets that I couldn’t use because of Covid-19,can I use these?
Please contact our Guest services team and provide them with your reference number and what date you would like to book and we can amend your ticket. Please note this will be subject to availability. Should you have paid more for your ticket prior to the new cost, we will refund the difference. Should you have paid less we will require you to pay the difference. 

I have Data tickets can I use these?
Due to reduced capacity, we will not be accepting any Data tickets until further notice. 

Will all the rides be open?
Only rides that fall in line with the government guidelines will be open, please follow the link to see what will be open. 

How do I book for my infant less than 92 cm?
FOC tickets for infants under 92cm will be available online, please note we may require measuring the infant prior to entry of the Theme Park. 

I have discount vouchers, can I use these?
Due to reduced capacity we will not be accepting any discount vouchers until further notice. 

Resort F.A.Q's 

Our promise to you:

• We are implementing social distancing measures to ensure we maintain a minimum of 1m apart from each other.
• A one-way system where applicable.
• Sign posted entrances and exits to our buildings to ensure a safe minimum of 1m distance from each other.
• To provide easily understandable and visible markers around park so that you can clearly see where you need to go.
• Introducing an enhanced, reception-less check-in.
• Prior to your arrival, you will receive an email advising of our new check in processes and all the information you’ll need to know.
• Your welcome pack of information will be waiting in the accommodation for you.
• We will be providing traffic marshals on your arrival day to assist you in finding your accommodation; your keys will be waiting for you in your accommodation. 
• Should you need to visit reception, we will provide you with a contact number where our team will be on hand to answer any questions or queries.
• Guaranteed thorough clean of accommodation.
• We will ensure that every unit of accommodation has a deep clean prior to your check in by our cleaning team who will be taking revised measures to ensure appropriate sanitiser is used, paying extra attention to all touch points within the unit and ensuring that cross contamination is prevented between accommodations.

Will the shop be open?
In line with the government guidelines, Crealy Resort shop will open and operating at a reduced capacity with a one in one out system.

Will the Clubhouse be open?
Our Clubhouse opening hours will be available soon. 

Will there be any evening entertainment?
To ensure we stick with social distancing measures and guidelines set out by the government, there will be no indoor evening entertainment until further notice.

Do we need to bring our own bedding?
We will still supply bedding for all Lodge bookings, however we recommend that you bring your own pillows. If you are booked in one of our Glamping tents as per our normal booking terms and conditions you must provide your own bedding and pillows. 

Will reception be open?
Reception is open at selected times, please check the notice board for these times on arrivial. .On arrival our check-in will take place from your car for your safety.

Can we use the golf?
To ensure we maintain social distancing, the golf will be available to book out in sessions. Please contact one of our reception team on arrival who can arrange this for you. Further information will be in your welcome pack on arrival. 

Can we have BBQ's?
As per our normal terms and conditions BBQs are permitted, we ask that you avoid BBQs in big groups and maintain social distancing measures in line with the government’s guidance.  

Will the toilet and shower blocks be open?
The toilet and shower blocks will be open and will be monitored and cleaned with a strict one in one out policy. 

What is open during my visit? 

A full list of what attractions will be open will be available shortly.