From Monday 19th July 2021
Do I need to wear a face mask or face covering?
We strongly recommend that guests continue to wear a face mask or covering where appropriate. It will still be mandatory for our team members to wear a face mask or covering in most areas of the Theme Park, such as indoor areas.
We trust that you are willing to play your part in protecting yourself and others.
Please note: We reserve the right to reassess our risk management and if infection levels continue to rise then we may reverse optional face coverings. Covid-19 has not gone away, and it is everyone's responsiblity to protect themselves and others.
VIEW THE LATEST GOVERNMENT GUIDELINES
Do we need to social distance on the Theme Park?
We strongly recommend that guests continue to social distance where possible throughout the Theme Park & Resort. For our team members, social distancing will remain in place in key team working areas. We also recommend that guests keep following the good practices of regular hand washing and making use of our hand sanitiser stations located across the Theme Park & Resort.
Track & Trace Policy
By booking tickets online, you are consenting to your details being used for the Government’s compulsory track and trace policy. Please note, your details will not be used for any other purpose.
NHS Covid-19 App: Test & Trace
Look out for the QR codes at the entrance to the Theme Park & Resort which can be scanned via the new NHS Covid-19 App. Help protect yourself, your loved ones and the wider community by downloading the app, available free on both the App Store and Google Play.
Theme Park FAQ's
How do I book Theme Park tickets?
To book a ticket please visit our ticket page. Tickets are only available online. Click here to visit our ticket page.
Can I purchase a ticket at the Theme Park?
All tickets must be booked online and in advance before your visit; you will not be able to buy tickets at the Theme Park.
I am an Annual Pass Holder, how do I book my Theme Park ticket?
Annual Pass Holders are no longer required to pre-book their visit online and in advance. Simply turn up to the Theme Park on the day you wish to visit with a valid Annual Pass card to gain entry. Please view all Annual Pass F.A.Q's here.
What will happen to my Annual Pass?
Direct debit payments for Annual Pass Holders have now been reinstated and we have extended the expiry date for those Annual Pass Holders who have paid in full to make up for any months missed due to the forced Theme Park closure.
Do I need to print my ticket?
All tickets booked will now provide you with a barcode; this barcode can either be printed or scanned on a digital device upon entry.
I have complimentary tickets, can I use these?
Due to a reduced capacity, we will not be accepting any complimentary tickets until further notice.
I have Data tickets can I use these?
Due to a reduced capacity, we will not be accepting any Data tickets until further notice.
How do I book for my infant less than 92 cm?
FOC tickets for infants under 92cm will be available online, please note we may require measuring the infant prior to entry of the Theme Park.
I have discount vouchers, can I use these?
Due to reduced capacity we will not be accepting any discount vouchers until further notice.
What time can I arrive at the Theme Park?
We ask that guests do not arrive to the Theme Park any earlier than 15 minutes before the Theme Park opening time. Click here to view our opening hours.
Can I pay by cash on the Theme Park?
We are currently operating a card only service in all areas of the Theme Park. Should you wish to spend cash, you can purchase a gift card at the entrance of the Theme Park.
Is your 7-4-1 offer still available?
We will no longer be offering 7-4-1 tickets due to limiting the number of guests we allow on park.
Are you still issuing ride access passes?
Please click here view our current ride access pass policy.
Can I use my gift card to book a ticket?
If you have a gift card and would like to book a ticket, please contact our Guest Services team who will be able to make your booking over the phone. We will need you to provide us with the date that you would like to book for, how many people and your gift card number. We ask that you email email@example.com with your name and number and a member or speak to one of our friendly advisors on 01395 233200.
Will all the rides be open?
Yes, all of our rides and attractions are now open. Please note that some rides may be affected by severe wind and rain.
Will the Gift Shop be open?
The Gift Shop is now open and we strongly recommend guests to continue to wear a face mask or covering and to social distance when in indoor areas.
Is it safe to book my holiday now?
Our promise to you:
- Prior to your arrival, you will receive an email advising of new check in processes and all the information you’ll need to know.
- We will ensure that every unit of accommodation has a deep clean prior to your check in by our cleaning team who will be taking revised measures to ensure appropriate sanitiser is used, paying extra attention to all touch points within the unit and ensuring that cross contamination is prevented between accommodations.
Will the Resort shop be open?
The on-site Resort shop will be open daily throughout the Summer. We recommend that you wear a face mask or covering.
Will the Clubhouse be open?
Our Clubhouse is now open daily throughout the Summer season.
Will there be any evening entertainment?
We will be hosting an exciting calendar of evening entertainment during the Devon school holidays and on selected dates. You will be provided with an entertainment schedule upon your arrival to the Resort.
Do we need to bring our own bedding?
We will still supply bedding for all Lodge bookings, however we recommend that you bring your own pillows. If you are booked in one of our Glamping tents as per our normal booking terms and conditions you must provide your own bedding and pillows.
Will Reception be open?
Reception is now open daily throughout the Summer period, please check the notice board for these times on arrivial.
Can we use the Fun on the Farm Golf?
Yes, please visit Reception during your visit who can arrange this for you. Further information will be in your welcome pack on arrival.
Can we have BBQ's?
As per our normal terms and conditions BBQs are permitted however this does not include disposable BBQ's. Guests may use their own coal or gas BBQ's as long as they are raised off the ground. We ask that you avoid BBQ's in big groups and maintain social distancing measures in line with the current Government guidance.
Will the toilet and shower blocks be open?
The toilet and shower blocks will be open and will be monitored and cleaned regularly.