Annual Pass Terms & Conditions

Upgrading your day ticket to an Annual Pass  

  •  Any ticket purchased through Crealy Theme Park & Resort such as at admission gate, online or through the call centre will be able to upgrade to a Crealy Annual Pass. The cost that will be deducted off the Crealy Annual Pass will be the amount that you purchased your ticket for. As an example if you purchased a ticket for £21.95 it will be taken off of your Crealy Annual Pass. This is available on full paying Annual Passes and direct debit Annual Passes.  
  • If your entry tickets are complimentary tickets, or purchased through a 3rd party you will not be eligible to upgrade. 
  • Please note we are only able to upgrade you on the day of your first visit to Crealy Theme Park & Resort and once you have left the Theme Park we cannot upgrade.

 General Annual Pass T&C’s

  • Valid Annual Passes must be presented at the turnstiles to gain entry.
  • To set up a direct debit, a £30 deposit will be required. This will come off the total cost of your Annual Pass. 
  • Lost, stolen or forgotten Annual Passes can be replaced after a security check for a fee of £1 per Annual Pass.
  • Annual Passes are not interchangeable, refundable or transferable.
  • To cancel a direct debit, contact us via email (fun@crealy.co.uk) or letter up to 28 days before your contract is due to renew. Please note, once you have set up your direct debit, you will not be able to cancel it mid contract. 
  • Annual passes that are paid in full are non-refundable in total or in part under any circumstances.
  • General park terms and conditions apply to all Annual Pass holders. To view these use this link 
  • Crealy management reserve the right to cancel, refuse any application for an annual pass, renewal or to withdraw any annual pass at any time without giving any reason.
  • Some attractions and events are not included in the Annual Pass price, for which a discounted rate if offered to attend.
  • Crealy Theme Park & Resort reserve the right to contact you in relation to service information including, but not limited to, information to these terms and conditions of use, expiry and/or renewal reminders. If you do not wish to receive this information, you will have the option to unsubscribe.
  • Price for life is only valid if an annual pass is renewed before their expiry date, or as long as the direct debit is not cancelled or referred.
  • All Annual Passes purchased prior to the 1st of August 2020 were reduced by 25% to reflect changes to the Annual Pass benefits caused by disruption of the business throughout the pandemic, this included reduced opening hours, reduced availability of facilities and removal of Christmas Spectacular tickets from Platinum Annual pass holders. The discount was applied to Annual Pass Holders price for life.
  • Discount for the Christmas at Crealy event is applicable to Platinum and Gold Annual Pass holders only.

Platinum terms and conditions 

  • 25% discount is valid on all park purchases. Please note that this cannot be valid on alcohol purchases or in conjunction with any other offers.
  • 2 nights free Crealy Meadows camping stay can be booked by the annual pass holder via our Call Centre team. Please note this can only be used outside of the Devon school holidays, subject to availability.
  • Anyone who is staying on the 2 nights free camping break must have a valid annual pass. Any one who does not will be subject to an additional charge.
  • Platinum Annual Passes does not include entry into our 'Crealy at Christmas event'. All Platinum Annual Pass holders will recieve a discounted ticket. 
  • 50% discount for friends and family theme park entry can be used once per annual pass per day.
  • 50% discount on camping and glamping breaks only is valid anytime outside of the Devon school holidays. 30% discount on camping and glamping breaks is valid during the Devon school holidays.to use this discount contact us on 01395 233200.
  • Unlimited Grand Prix entry can only be gained upon presentation of their valid platinum Annual Pass. 
  • Platinum Annual Pass holders can gain unlimited entry during our park opening times.
  • Eligible for price for life.

 Gold terms and conditions 

  • 20% discount is valid on all park purchases. Please note that this cannot be valid on alcohol purchases or in conjunction with any other offers.
  • Gold Annual Passes does not include entry into our 'Crealy at Christmas event'. All Gold Annual Pass holders will recieve a discounted ticket. 
  • 30% discount for friends and family theme park entry can be used once per annual pass per day. 
  • 50% discount on camping and glamping breaks only is valid anytime outside of the Devon school holidays. 30% discount on camping and glamping breaks is valid during the Devon school holidays. To use this discount contact us on 01395 233200. 
  • Gold pass holders can gain unlimited entry during our park opening times.
  • Eligible for price for life. 

    Silver terms and conditions  
  • 15% discount is valid on all park purchases. Please note that this cannot be valid on alcohol purchases or in conjunction with any other offers.
  • 25% discount for friends and family theme park entry can be used once per annual pass per day. 
  • Silver annual pass holder can gain unlimited entry during off peak seasons (outside of the Devon school holidays), and weekend access during our peak seasons (the Devon school holidays).
  • Silver Annual Passes does not include entry or discount into our 'Crealy at Christmas event'. 
  • Eligible for price for life.

Mini terms and conditions 

  • Mini annual passes can only be purchased in full for any child between the 92cm and 100cm.
  • Mini annual pass holders can only gain entrance to the theme park along side a full paying adult, or an annual pass holder over the age of 18.  
  • Mini Annual Pass holders can gain unlimited entry during our park opening times. 
  • Mini Annual Passare valid for 12 months from purchase.  
  • It does not matter if the child goes over the 100cm during this period, we will only recheck their height when their Mini Annual Pass is due for renewal.  
  • Mini Annual Pass are not eligible for a price for life. 
  • Mini annual passes do not include entry or discount into our 'Crealy at Christmas event'. 

Senior terms and condition 

  • Senior annual passes can only be purchased in full for any adult over the age of 60. 
  • Senior annual pass holders can gain unlimited entry during our park opening times. 
  • Senior annual passes are not eligible for a price for life.
  • 15% discount is valid on all park purchases. Please note that this cannot be valid on alcohol purchases or in conjunction with any other offers.
  • Senior annual passes do not include entry or discount into our 'Crealy at Christmas event'. 

Direct debit terms and conditions 

  • understand that I am signing an annual (12 month) agreement paid by 10 monthly instalments and that this agreement cannot be cancelled during that period.
  • I understand that I am agreeing to collections being made from the account details supplied on the 5th of each month, and that no other alternative processing days will be offered.
  • I understand that should the Direct Debit instruction be cancelled, or should I fail to make a direct debit instalment prior to completion of the 12-month period that:  
  • (a) I will not be offered the opportunity to continue as a Direct Debit Annual Pass Holder 
  • (b) All Annual Pass Holders attached to the said bank account will immediately forfeit their Annual Pass Holder benefits including access to the park and Annual Pass Holder discount schemes.
  • (c) The full outstanding balance, including any missed instalments, for the unexpired 12-month period will become immediately due for payment.
  • (d) I understand that it is my responsibility to keep Crealy informed of any change to my contact or bank account details, and that no refunds will be made by Crealy as a result of my not doing so.