Great news! Annual Pass Holders are no longer required to pre-book their visit online and in advance! Please see the latest Annual Pass FAQ's below.

If you have any questions regarding your Annual Pass, please email fun@crealy.co.uk along with your Annual Pass number and contact details.

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Annual Pass FAQ's

How do I book my Theme Park visit?
Annual Pass Holders are no longer required to pre-book their Theme Park visit online and in advance. Simply turn up to the Theme Park on the day you wish to visit with a valid Annual Pass card to gain entry. 

When can I visit the Theme Park?
Please click here to see our latest Theme Park opening hours. 

Can I still receive my discount for family and friends? 
The friends and family discount benefit can be redeemed by purchasing the ticket at the ticket office on the day of your visit. The Annual Pass Holder will need to be present during the transaction. 

If you have a Silver Annual Pass, you will receive a 25% discount 
If you have a Gold Annual Pass, you will receive a 30% discount 
If you have a Platinum Annual Pass, you will receive a 50% discount 

Please note, you will receive 1 discounted ticket per Annual Pass, per day. 

Will I keep my ‘Price For Life’ next year?
We will guarantee ‘Price For Life’ as long as you continue your direct debit. For those that have paid in full, we will guarantee your ‘Price For Life’ as long as you renew before your Annual Pass expires.

Will I still be able to keep my disabled Annual Pass next year?
We will guarantee the same Annual Passes prior to Covid-19.Please note no new disabled Annual Passes will be available to purchase.

My Mini Annual Pass now needs upgrading to a full Annual Pass?
All Mini Annual passes can be upgraded when they expire.

Can I use my discount on the Theme Park as normal?
Discounts on the Theme Park will still be valid, please note you will be required to present your Annual Pass to receive this at the point of purchase.

I am a Platinum Pass Holder, can I still use my Pit Stop Pass? 
All Pit Stop Passes will remain valid and can be used by Platinum Pass Holders. 

Can I use my discount on Crealy Meadows breaks still?
Discounts for Crealy Meadows will still be available with your Annual Pass. Bookings must be made over the telephone (01395 233200)  and you will be required to provide us with your Annual Pass number.
Normal terms and conditions will apply.

I haven’t used my Annual Pass yet, can I receive a refund?
Please contact our Guest Services Team to discuss your options. Please email fun@crealy.co.uk along with your Annual Pass number and relevant contact details. 

Can I purchase or set up an Annual Pass?
You can purchase an Annual Pass in full online or set up a direct debit on the Theme Park on the day of your visit. 

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