Accessibility

Caring for those with disabilities and additional needs

Crealy Great Adventure Park has been designed with the needs of those guests with disabilities and with additional access needs firmly in mind. All of our team are trained and enabled to recognise the individual needs of our guests and will do everything possible to ensure all guests with additional needs have a safe and memorable visit.

Park entry tickets

The vast majority of the rides and attractions at Crealy are designed to be fully accessible to disabled guests, and therefore we do not offer any additional discounted rates. However disabled guests with registered carers are entitled to one free carers park ticket; this free ticket is only available from the main ticket office at the entrance to the park. Proof of carer status may be required. All tickets purchased online 24 hours in advance are subject to a discount of up to 20%. Guests who are fully wheelchair dependent qualify for free entrance to the park and one free ticket for their designated carer.

Annual memberships

Crealy Great Adventure Park also offers 2 for 1 Annual Memberships for disabled guests. This membership enables the disabled guest to visit the park and be accompanied by any registered carer with no additional admission charge. (A photo of the primary carer will be taken at the point of purchase); proof of carer status may be required.

Ride access

Crealy Great Adventure Park offers a Fast Track Pass service that is available to those who require additional access assistance. This pass is available from guest services once inside the park and is valid for up to 4 people from the same group or family and can be used once every hour per ride. Although we try to meet everybody's requirements we only have a limited amount of passes for any one day. Fast Track Passes are only available to those guests who need assistance to board any ride and those guests who not capable of queuing without suffering physical or emotional discomfort. Being disabled or having a disability does not automatically guarantee that you will receive a Fast Track pass. We reserve the right to make changes to or withdraw this facility at any time and without prior notice. Please note:  Fast Track Passes cannot be used on the Twister Rollercoaster until further notice, due to operational reasons.

Statement on ride safety for guests with disabilities

Crealy Great Adventure Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with all disabilities and will do everything possible to ensure a safe and pleasurable visit. Risk assessments and policies are reviewed to ensure the park remains as accessible as possible to all guests with disabilities, including wheelchair users. However, certain rides and attractions can be physically demanding and vigorous. Crealy Great Adventure Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Great Adventure Park has been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with external ride inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for your safety. Crealy Great Adventure Park hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all.

Crealy Great Adventure Park welcomes guests with disabilities, and we will do everything possible to ensure they have a safe and pleasurable visit, and are able to participate in as many activities as possible.

  • Wheelchair or mobility scooter dependent guests are admitted free of charge
  • Nearly all paths are flat and are tarmac surfaced
  • There is a special car parking area nearer to the main entrance for blue badge holders
  • All restaurants and shops are wheelchair accessible
  • There are ample toilet facilities for guests with disabilities
  • Manual wheelchairs are available to hire from our admissions desk free of charge (a £20 refundable cash deposit will be required)
  • Due to limited availability we advise guests to book wheelchairs in advance by calling 01395 233 200
  • We have a queue assist policy to enable guests who are unable to queue priority access on to our rides
  • Admittance is allowed for registered, fully trained assistance dogs
  • A vast majority of the rides and attractions at Crealy are designed to be fully accessible to disabled guests therefore we do not offer a discounted disabled rate

Statement on Safety for Disabled Guests

Crealy Great Adventure Park is a member of the British Association of Leisure Parks Piers and Attractions (BALPPA) and welcomes visits by people with disabilities and will do everything possible to ensure a safe and pleasurable visit. However, certain rides and attractions can be physically demanding and vigorous. Crealy Great Adventure Park therefore reserves the right to refuse admission to certain rides should it be felt there is a danger to a particular individual for whatever reason.

Crealy Great Adventure Park has been advised by the Health and SafetyExecutive that refusal on the grounds of health and safety does not constitute discrimination. Crealy Great Adventure Park hopes this is understood, and that guests can accept the decision made is in the interest of the safety of all.

There is a Queue Assist Scheme available that is offered as a concession to those who require additional assistance. This is an additional service to guests. This guide will assist our guests with disabilities to ensure that you have a safe and enjoyable day out. All of our rides have information boards detailing rules, restrictions and advisory information. Hopefully these boards along with this guide will enable you to assess your own abilities and make an informed decision as to which rides you are able to use. It is the guest's responsibility to observe and obey any and all instructions on the boards and within this guide before entering the ride.

Not all rides are suitable for all guests and each has strict operating requirements based on the containment of the ride, the force of the ride and the evacuation procedure. These are set in accordance with External Ride Inspectors' requirements and exceptions will not be made. Our team members have to follow all rules and restrictions for health and safety reasons therefore please do not ask the team to break these rules; they are there for YOUR safety and for the safety of OTHERS. Your safety whilst at Crealy Great Adventure Park is our prime concern.

Admission Rates

Crealy Great Adventure Park does not wish to discriminate against guests with disabilities and therefore the appropriate admission rate will be charged. Details on Family, Group and Season Ticket prices can be found on our ticket prices page on the website.

Children under 92 cm will be admitted free of charge.

Whilst a large number of the rides are accessible to wheelchair users, there are a limited number where this is not feasible. In recognition of this wheelchair dependent guests are admitted free of charge. This is only available to guests arriving with their own wheelchair or mobility scooter.