Holiday Park Receptionist

Type of contract: Seasonal

About Us

Crealy Theme Park & Resort is the South West’s largest family theme park attraction and is home to over 60 rides, attractions and live shows and zoo. Set in over 100 acres of countryside the business also consists of a large luxury lodge and camping resort that includes uniquely themed glamping accommodation.

About the role

  • Welcoming Guest on arrival & and assisting general guest admission
  • Allocating tents, caravans and motorhomes.
  • Preparing Welcome Packs for the Guest
  • Assist and deal with all guest queries efficiently within the correct Guidelines
  • To monitor the behavior of guests to ensure they adhere to campsite rules reporting all concerns to the site manager.
  • Report any Health and Safety concerns to the site manager as soon as they arise.
  • Carrying out all duties as per training, written policies and company standards.
  • Respond positively and openly to feedback and suggestions from internal/external guests/suppliers.
  • Provide a polite and efficient service by overcoming objections and challenges as they arise.
  • Share ideas and contribute helpful suggestions to colleagues
  • Use every opportunity to maximize sales and revenue objectives
  • Understand and comply with company objectives and to follow company policies and practices at all times
  • Ensure stock levels are maintained and checked regularly
  • Provide accurate and informative information of services and facilities offered
  • Confidence in upselling and offering additional services which will benefit our guest needs and experience
  • Any other duties as required for the successful operation of the business.
  • Achieve and exceed service levels expected from the business
  • This role requires you to work evenings and weekends  

About You

  • Meticulous attention to detail and an enthusiastic approach
  • A passion for delivering exceptional guest service
  • Ability to work well as part of a team in a high-pressure environment with a desire to meet and exceed multiple company set targets
  • An open and warm personality
  • Be proud to take pride in your appearance wearing company uniform to a high standard
  • Responsible and professional attitude
  • Exceptional communication and problem-solving skills, and the flexibility to work varied hours to suit the business’s needs.
  • Ideally you will have guest service experience, although all necessary training will be provided.
  • Deliver outstanding holidays through exceptional service delivery
  • This role includes weekend, Bank Holiday and evenings.

Benefits

  • Excellent salary, paid every 2 weeks (pay rates to be discussed at the interview)
  • Target-based bonus structure
  • Regular reward and incentive schemes
  • Company pension scheme
  • Tickets for days out at Devon’s top attractions
  • FREE Friends & Family Memberships
  • 25% discount on all park purchases
  • Flexible shift patterns

Position(s) applied for

Please note: you must be 18 and over to apply for a Ride Operator position


Personal Details


Other Personal Details

Disclosure & Barring Service (DBS)

Because of the nature of the employment, all convictions, including those deemed as spent under the Rehabilitation of offenders Act 1974, need to be disclosed. Ex-Offenders will considered on an individual basis. Having a criminal record will not automatically be a bar to obtaining employment. Crealy is an equal opportunities employer.


Right to Work

The law on preventing illegal work is set out in sections 15 to 25 of the Immigration, Asylum and Nationality Act 2006. These rules came into force on 29th February 2008. If you were born in the UK, have a British passport, a national insurance number or live in the European economic area then you do not require a work permit.

If you have a home office letter or stamp in your passport indicating that you have permission to take employment, we will need to see this document before employment is confirmed.

Before commencing employment you will be required to provide documentary evidence to verify the status of your right to work in the UK. This can be one of the following forms of ID. If you supply a birth certificate as part of your documentation it must be a full certificate:

Letter from the Home Office, Passport, National Insurance Card, Work Permit, Birth Certificate & P45/P60


Next of Kin

Please supply details of somebody who we can contact in an emergency.


General Health Issues


Sign, Upload CV, Check & Submit!

My signature confirms that all the information given on this application form is true and complete. I understand that any falsification or deliberate omissions may disqualify my application or lead to my dismissal. I confirm that I am entitled to work in the UK & Ireland and can provide original documentation to confirm this. I understand that my employment is subject to references that are satisfactory to Crealy Great Adventure Park.

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This Job Role expires on 2019-02-24