Rides and Attractions Manager

Type of contract: Permanent Full Time

About Us

Crealy Theme Park & Resort is the South West’s largest family theme park attraction and is home to over 60 rides, attractions and live shows and zoo. Set in over 100 acres of countryside the business also consists of a large luxury lodge and camping resort that includes uniquely themed glamping accommodation.

About the Role

We are looking for a highly motivated, effective leader with proven success overseeing an operational team. You will be managing a team of ride operators, ensuring the highest levels of health and safety standards and customer service are maintained at all times. Along with recruiting, training and providing on-going support to the team you will personally act as an ambassador for the Theme Park throughout the day, helping to create first-class experiences for our guests.

About The Role:

  • Ensure the safe operation of rides and attractions across the department in accordance with Health and Safety regulations including the development of Ride Operations training manuals and procedures
  • Direct budget responsibility for labour costs within the assigned area
  • Meet secondary spend and Key Performance Indicators (KPI) targets
  • Regularly assess and update emergency-readiness, including evacuation and crisis procedures for mechanical rides
  • Perform regular ride audits, ensuring documentation, presentation and operations are maintained to a high level
  • Recruit, train, develop and mentor a team of approx. 70 Ride Operators
  • Hands-on, front-line operational duties as required
  • Co-ordinate the dedicated team of car park attendants
  • Contribute to the smooth planning, preparation and operation of seasonal events and functions
  • Act as a Duty Manger when needed, overseeing and co-ordinating the smooth day-to-day running of the attraction
  • This role also offers varied support to the rest of the operational departments across the resort, including our Engineering/Maintenance, Cleaning, Admissions and Call Centre teams to ensure the Theme Park’s overall standards and service-delivery are of the highest calibre
  • Excellent attention to detail and superb leadership skills are essential for this role

About You:

  • A confident, outgoing team-player with a ‘can-do’ attitude
  • Desire to work in a fast-paced environment
  • Proven ability to work on multiple projects simultaneously and multi-task as needed
  • Adept in communicating with both employees and customers and able to perform well under high business demand
  • Ability to build relationships with multiple stakeholders throughout the business
  • Motivated to deliver first-class customer service
  • Approachable, friendly with an enthusiastic outlook
  • Passionate about the theme park and leisure environment
  • Calm under pressure
  • Able to meet the physical challenges of the role
  • Well presented with a professional appearance and manner
  • Flexible to work varied hours (between 7.00am-11.00pm) throughout the year. This role also requires the successful candidate to work weekends, bank holidays and school holidays

Skills & Experiences:

  • Minimum of 3 years’ experience working in attraction management (or similar)
  • Knowledge and understanding of safety and risk management control systems including formulation of training and safety procedures
  • Extensive front-line customer service experience
  • An ability to drive sales across the department
  • Confident using computerised systems
  • Proficient in rostering a large team
  • Great organisational skills
  • Possess excellent written and verbal communication skills
  • Previous experience of co-ordinating and supervising a large team
  • Qualified First Aider (desirable but not essential)
  • Full driving licence (desirable but not essential)

£25,000 -£28,000 per annum  dependent on experience, plus 30 days annual leave

Please apply with a covering letter and CV to caroline@crealy.co.uk

If successful through the application process, you will be invited for an interview.  If you have any questions or should you require any assistance at an interview event, because of a disability or medical condition, please let us know.

Information for Candidates

Closing date for applications is 24th October 2021 (although we reserve the right to close earlier if we receive a high level of applications)

Interviews will be held w/c 1st November

You will need to have proof of right to work in the UK (either a birth certificate or current passport) and be able to provide details of a reference.  Please ensure that you have both of these before applying.

 

Benefits

  • Career Opportunities
  • Free car parking and easy access by public transport
  • 50% off food and drink whilst on duty
  • 25% off all other purchases on park
  • Company Pension Scheme
  • FREE Friends & Family Annual Passes* T&C's apply
  • Access to our Employee Assist Programme - looking after your wellbeing & offering free legal advice
  • Refer a friend scheme
  • Fantastic social calendar & events
  • Uniform Provided

Personal Details


Educational, Technical & Professional Qualifications


Employment History Information


References (We will only request a reference if you are successful)

It is company policy to obtain two satisfactory references with one being from your current or last employer or if you have recently finished studying, form a Tutor or Head Teacher. Other references should be from someone who has known your for at least two years and cannot be a family member. References will only be taken up with your permission. All offers of employment are subject to satisfactory references being received.

Reference (current or last employer)


Other Personal Details

Because of the nature of the employment, all convictions, including those deemed as spent under the Rehabilitation of offenders Act 1974, need to be disclosed. Ex-Offenders will considered on an individual basis. Having a criminal record will not automatically be a bar to obtaining employment. Crealy is an equal opportunities employer.

What is DBS?

The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).


Right to Work

The law on preventing illegal work is set out in sections 15 to 25 of the Immigration, Asylum and Nationality Act 2006. These rules came into force on 29th February 2008. If you were born in the UK, have a British passport, a national insurance number or live in the European economic area then you do not require a work permit.

If you have a home office letter or stamp in your passport indicating that you have permission to take employment, we will need to see this document before employment is confirmed.

Before commencing employment you will be required to provide documentary evidence to verify the status of your right to work in the UK. This can be one of the following forms of ID. If you supply a birth certificate as part of your documentation it must be a full certificate:

Letter from the Home Office, Passport, National Insurance Card, Work Permit, Birth Certificate & P45/P60


General Health Issues


Sign, Upload Cv, Check & Submit!

My signature confirms that all the information given on this application form is true and complete. I understand that any falsification or deliberate omissions may disqualify my application or lead to my dismissal. I confirm that I am entitled to work in the UK & Ireland and can provide original documentation to confirm this. I understand that my employment is subject to references that are satisfactory to Crealy Great Adventure Park.

Please upload your CV below in Word or PDF format. This upload features supports files 4mb (mega bytes) and under.

Don’t forget to complete all fields and upload your CV above! Ready?

This Job Role expires on 2021-10-27