The reopening of the Theme Park & Resort
Posted by on June 22nd 2020 Daisy Shirley
We’re super excited to announce that in line with government guidance, we are reopening the Theme Park and Resort from 6th July for both day visits and short breaks, which are available to book online now!
With the health and safety of our guests being our number one priority, we’ve put extensive health and safety measures in place across the Theme Park & Resort to ensure that everyone has a fun, but more importantly, a safe visit with us. Please read the information below for an outline of some of the changes we have made to keep everyone as safe as we possibly can.
Online bookings only
In order to maintain social distancing across the Resort, we will be operating the Theme Park at a limited capacity. To fulfil this, we will only be accepting online bookings made in advance. This ensures that we are able to control capacity on park and provide the best guest experience possible.
We have set up social distancing measures across the entire Theme Park & Resort whether that's on our rides, in queue lines or in our on site shops. Everywhere will be clearly signposted to ensure that everyone adheres to these social distancing rules and to know where to go.
We have installed additional hand sanitising stations across the Theme Park & Resort for guests to use frequently throughout their visit and potential COVID-19 ‘hot spots’ (door handles, surfaces, ride restraints ect) will be cleaned thouroughly and regularly.
Limited rides & attractions
Until further notice, our indoor play areas will be closed. Selected water rides will also remain closed until we are advised that it is safe to do otherwise, however all of our outdoor rides will be open. Click here to see the list of rides and attraction that will be open when you visit.
Grab & go food options
Food & drink outlets will be open, with an emphasis on grab & go options and to reduce risk, the park will only be accepting methods of contactless card payment.
Personal Protective Equipment (PPE)
All of our team members will be provided with various forms of PPE (Personal Protective Equipment) such as face masks and face shields. We politely request that guests should wear a face mask or face covering in areas where they cannot adhere to the 2 metre social distancing rule.
Face Mask Policy
We encourage all guests to wear a face covering whilst visiting Crealy Theme Park & Resort, we trust that you are willing to play your part in protecting yourself and others. In line with government guidance where a two metre social distance cannot be maintained a face covering will be mandatory. We have identified below the rides & attractions, food and retail areas that we will insist you to wear a face covering.
• The Flying Dutchman
• The Flying Machine
• Jolly Roger
• Maximus Rollercoaster
• Lost World of Atlantis
• Adventurers Food Court
• Buddy Bear’s Kingdom Food Court
• Crealy Gift Shop
• Crealy Meadows Shop
Our advice is in line with current UK Government regulations which also highlights that some guests with a reasonable excuse are not required to wear face masks. Reasonable excuses include:
• Young children under 11.
• Not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
• If you are travelling with or providing assistance to someone who relies on lip reading to communicate.
• If putting on, wearing or removing a face covering will cause you severe distress (please bring a proof of eligibility for exemption and we will provide you with a suitable indicator that helps our team identify you as exempt. We understand that proof may vary in the form of Sunflower Lanyards, diagnosis letters to exemption cards, with the situation varying between each family and individual. Our welcome hosts at the Theme Park are trained to be discreet and compassionate on this).
We can't wait to welcome you all back to the Theme Park & Resort for a Crealy great day out soon!