If you have any questions regarding our Annual Pass update please email firstname.lastname@example.org along with your Annual Pass number and contact details.
Please note: Due to current restrictions, we have frozen Friends and family entry discount and our Annual Pass camp over weekends until further notice.
JOIN YOUR EXCLUSIVE CLOSED FACEBOOK ANNUAL PASS GROUP
PAID IN FULL LETTER TO ANNUAL PASS HOLDERS
DIRECT DEBIT LETTER TO ANNUAL PASS HOLDERS
How do I buy a Theme Park ticket?
Theme Park tickets can only booked online and in advance. You will need your Annual Pass details to obtain your ticket. Please note you will be required to present your Annual Pass along with your ticket at the admission gate.
When can I visit the Theme Park?
Annual Pass holders can use their Annual Pass cards from August 1st 2020. A date must be pre-booked online and in advance.
Can I still recieve my discount for family and friends?
Due to current restrictions, we have frozen Friends and family entry discount and our until further notice.
When will Direct Debits start to be taken?
Direct debits payments will resume on the 5th August 2020
Will I keep my ‘Price For Life’ next year?
We will guarantee ‘Price For Life’ as long as you continue your direct debit. For those that have paid in full, we will guarantee your ‘Price For Life’ as long as you renew before your Annual Pass expires.
Will I still be able to keep my disabled Annual Pass next year?
We will guarantee the same Annual Passes prior to Covid-19.Please note no new disabled Annual Passes will be available to purchase.
Can I purchase a ticket at the Theme Park Ticket Office?
All tickets must be pre-booked online in advance to control our visitor numbers.
Do I need to print my Theme Park ticket?
All tickets booked will now provide you with a barcode; this barcode can either be printed or scanned on a digital device and will be needed to be displayed upon entering the Theme Park.
My Mini Annual Pass now needs upgrading to a full Annual Pass?
All Mini Annual passes can be upgraded when they expire.
Can I use my Annual Pass discount for friends and family still?
Annual Pass holders will not be able to get discount for their friends and family until further notice.
Can I use my discount on the Theme Park as normal?
Discounts on the Theme Park will still be valid, please note you will be required to present your Annual Pass to receive this at the point of purchase.
I am a Platinum Pass Holder, can I still use my Pit Stop Pass?
All Pit Stop Passes will remain valid and can be used by Platinum Pass Holders.
Can I use my discount on Crealy Meadows breaks still?
Discounts for Crealy Meadows will still be available with your Annual Pass. Bookings must be made over the telephone and you will be required to provide us with your Annual Pass number.
Normal terms and conditions will apply.
Will Annual pass campovers still be available?
All Annual pass campovers have been cancelled and frozen until further notice.
I haven’t used my Annual Pass yet, can I receive a refund?
Please contact our Guest Services Team to discuss your options. Please email email@example.com along with your Annual Pass number and relevant contact details.
Can I purchase or set up an Annual Pass?
From August 1st you will be able to purchase new Annual Passes.
VIEW ALL ANNUAL PASS T&C'S
VIEW THEME PARK HEALTH AND SAFETY MEASURES