Guest Services Supervisor

Are you looking for a new job opportunity for 2024?

We are looking for an experienced Supervisor/Team Leader to support our Guest Services Operation on the Theme Park.

About You

• A strong communicator, you’ll build strong working relationships with people at all levels. 

• You will have significant people management experience too, which will include managing a medium team, as well as coaching and developing team members. Our business is all about fun, so you'll have a positive and up-beat personality, but also the drive, passion and credibility to influence and make a difference. 

Duties will include - 

• Ensure the smooth, friendly and efficient running of the admissions (entry and exit) operation

• Assist in recruiting suitable team members in a timely and professional manner, including Turnstile Hosts, Annual Pass Ambassadors and Guest Service Advisors

• Training and mentoring  all new team members, ensuring all documentation is well recorded and filed

• Provide hands-on, front line operational support throughout the day

• Provide clear and positive communication to all team members, guests and other company stakeholders

• Actively drive Annual Pass sales and passholder retention to meet Key Performance Indicators (KPI’s)

• Deputise for the Guest Service Manager as necessay

• Monitor guest feedback and take action accordingly

• Demonstrate a high level of customer service at all times

• Help to ensure all parkwide marketing materials are accurate, up-to-date and well presented

• Help to co-ordinate group bookings and special-events

• Effective management of lost property

Our team are our key to our success, we are all one team working together.  We offer full training and ongoing support throughout the season.  Whatever stage you are at in your working life, we have something for you.  All we need is for you to have a positive attitude, enjoy working as part of a team and in a fast-paced environment.

Information for Candidates

You will need to have proof of right to work in the UK (either a birth certificate or current passport) and be able to provide details of a reference.  Please ensure that you have both before applying.

Closing date 6th May 2024